Luca Micheli's content

Luca is driven by helping others to succeed. His life mission is to help and inspire at least 1 billion people. CEO @ Customerly
7 Reasons every SaaS needs to start measuring NPS

7 Reasons every SaaS needs to start measuring NPS

Customers are the backbone of every successful business. Therefore, customer experience is important. When you take care of your customers, it can increase your revenue. A study carried out revealed that 55% of consumers are willing to pay more for a guaranteed good...

How to use Live Chat Software for Website Conversion

How to use Live Chat Software for Website Conversion

Are you searching for ways to increase your website conversion? Have you tried using different methods with little to no results? The truth is: You are not alone. Only about 22% of businesses are satisfied with their conversion rates. What if I tell you that a live...

How to Reduce Churn Rate with this simple strategy [Case study]

How to Reduce Churn Rate with this simple strategy [Case study]

Yes, I know.  One of your business goals is to acquire more customers. After all, it will help to increase sales. But, one thing is missing: You don’t have a plan of retaining existing customers. The thing is: Retaining existing customers is also very important, in...

Top 10 Essential Features to Look for in a Website Live Chat Service

Top 10 Essential Features to Look for in a Website Live Chat Service

You know you need a website live chat service for your online business. You have done all the research you need to do, but the more you search, the more confused you become. It’s not because there is no website live chat service online, but it is difficult to find the...

Improve your email open rate by 40% with this secret

Improve your email open rate by 40% with this secret

We are always searching for new tricks to improve our metrics. Today I want to share with you a single tip that can improve your email open rate by 40%. In fact, this hack is not widely used yet and you can take advantage before everyone else does it. Have you ever...

Engage more your website visitors and assign tags and data faster

Engage more your website visitors and assign tags and data faster

Most of you asked and we finally did it. Today we are introducing Anonymous chats, editable attributes and, finally our knowledgebase. Want to receive conversations without asking for email? Most of you wanted to receive conversations even without asking for email as...

How can a live chat customer support make your app users happier

How can a live chat customer support make your app users happier

In a mutating world, the technology has a predominant role in people’s life. We are completely surrounded by phones, computers, and apps. In this article, I really want to talk about the latter, the apps, and how a live chat can help your customers support to make...

Customerly Live Chat: Lead Profiling

Customerly Live Chat: Lead Profiling

Hello, my friend! Today we have released a new version of our Live Chat. Now you can profile better your leads that come through the chat. We introduced other minor features that improve the Live Chat performance and graphic. Live Chat Lead Profiling From now on every...

8 Strategies to improve your email subject for a better open rate

8 Strategies to improve your email subject for a better open rate

One of the most important things to take care when you send a newsletter to your customers or leads is open and click rate. Speaking of open rate, there is definitely something you can do to improve your email open rate: optimize your email subject. So here you can...

How StackView help your iOS app to be more dynamic

How StackView help your iOS app to be more dynamic

During the past years, autolayout was really useful to create dynamic interfaces for a multitude of devices with differing resolution. From iOS 9, is now possible to use a new UI component called UIStackView, that is the holy grail and can be used in conjunction with...

Facebook Ads Sketch Mockup

Facebook Ads Sketch Mockup

Are you searching for a Facebook ads sketch mockup? You're in the right place! If you are building your Facebook campaign and you are using Sketch to build your contents then this mockup is perfect for you. Everyone needs to see its own creativity as a preview while...