Are you searching for Intercom alternatives that are pocket-friendly and have loads of useful features? Well, we have dug through the many live chat software solutions available on the internet and we came up with 3 of the best leading live chat software that are good alternatives to Intercom.
A survey by Firstsource revealed that “Web chat is becoming a new wave of customer relationship and management adoption tool” and this has led to an increase in demand for live chat software by 8.29% according to a customer service report. Thus many businesses are struggling to keep up with the demand. Therefore, you need to find a live chat solution that can give your customer the best customer support experience they deserve.
But before we go into the details, let’s look at the reasons you may need alternatives to Intercom.
Intercom is a company that offers a customer platform to assist businesses to grow by providing Live Chat, a Help desk with a shared Inbox, Help center, Knowledgebase, and a Chatbot to help through the customer journey.
1. Intercom is expensive
The truth is, many startups and growing businesses are low on budget. You should choose software that is good, but also easy to manage financially. But, Intercom is expensive. It is not for small businesses low on budget.
2. Intercom charges for Active users
Recently, Intercom changes its pricing model charging per active users. This means that every visitor that comes to your website is counted as an active user even though they are not real users. Apart from that, any user who updates their data is also counted as active users.
Because of all these issues and many more, you need alternatives to Intercom.
Let’s get started.
“Create an astonishing customer service experience seamlessly“ is the mission statement of Customerly.
It is a robust customer service suite that offers live chat software, automated marketing sales funnels, and in-app surveys to help you capture visitors, turn them into leads and convert them to paying customers.
This is what makes Customerly one of the best alternatives to Intercom.
Customerly is currently in use by over 22,000 businesses worldwide with more than 30.000 users.
Below are the features of Customerly as one of the best alternatives to Intercom:
Customerly as one of the best alternatives to Intercom can be integrated with Elementor forms and Zapier. More integrations are underway.
“Customerly has been nothing short of amazing for our team to handle customer engagement and support for our 3 SaaS apps. We are 8 month’s in, and still just as glad that we walked away from Intercom to Customerly.“
Ty Duran, CEO @ MarketPlan, ConvertPages, ConversionFly
Customerly has four plans. The first plan is the basic plan ($0).
It is a free plan for small business owners and teams of two that needs to communicate with prospects and customers.
The second startup plan ($24) is designed for a team of entrepreneurs who wants to use automation to build relationships with clients.
The pro plan ($79) is designed for established businesses that need stellar customer service.
The last plan is Enterprise ($129). It is created for enterprises that require a complete customer service solution.
“To help build a company people love”
Helpscout is another good alternative to intercom you can consider. It offers email and live chat tools to help you serve your customers better and provide a unique customer experience. It also makes the internal team communication easier. Below are Helpscout features, pricing, and integrations.
Helpscout features as one of the alternatives to Intercom
Helpscout has three pricing models. The standard plan ($20/month), the Plus plan ($32 / month) and the company plan designed for teams of 25+ (contact Helpscout for pricing).
Helpscout integrates with tools you love such as HubSpot, Salesforce, Jira, Slack, MailChimp, Shopify, Capsule, Webhooks, and Olark.
“Turn every visitor into a happy customer”
Userengage is one of the alternatives to Intercom. It is a popular marketing automation tool with features such as email marketing, CRM, analytics, call center, and chatbots. Popular businesses like Shopify, WordPress, and Magento are using Userengage. Below are some of its features.
Userengage’s pricing starts at $79 per month. However, the pricing depends on the size of your contact database. The price will increase when the number of contacts in your application increases. But, it will not be lower than the $79 per month.
Above are three great alternatives to Intercom: Userengage, Helpscout, and Customerly. Choose the one that has lots of features and a relatively low budget. Have you tried any of them before? Share with us in the comment section below.
Start your 14-day Free Trial and check all the features you need to see if Customerly is a good fit for you to replace Intercom.