Are you a startup looking for an onboarding software for SaaS that is cost-effective and efficient? Do you need an onboarding software for SaaS that will help you to engage, convert and retain customers?
When it comes to creating a seamless onboarding process for your customers, you need a reliable onboarding software for SaaS products.
The problem is, there are various onboarding software for SaaS online. Where do you start your research? Which one of them will produce the best result for your customer onboarding?
Not to worry, today I have curated a list of 7 unbeatable and reliable onboarding software for SaaS products.
Let’s get started.
1. Onboarding software for Saas: Chameleon
The first onboarding software for Saas on this list is Chameleon. It is a software you can use to onboard customers and communicate product improvements more easily and effectively. Moreover, you don’t need to rely on a team of developers for help.
A fast, intuitive and bug-free builder with WYSIWYG editor
Custom style options for fonts, color, and opacity
Moderated interactions for users
Seamless publishing of product tours
Clear reporting and analytics
Integrations of third-party apps
What can Chameleon do for your business?
With Chameleon onboarding software for SaaS, you can:
Drive adoption for your product’s new features.
Create guided product tours and tutorials for your audience
Manage and control Inventory
Receive a responsive and proactive client support
Pros of Chameleon
It is cost effective
It is an ever-changing onboarding software for SaaS
Relatively easy to use product tours and widgets
It makes working with remote team members a breeze
Cons of Chameleon
It is less flexible
It doesn’t support certain types of media
Pricing: Basic plan $99/month, Standard plan – $199/month and Enterprise – custom price
2. Onboarding software for SaaS: Appcues
Appcues is the second onboarding software for SaaS you can use to build user onboarding flows, NPS survey and new feature announcement for your customers. It is easy and fast to create product tours with good customization. Also, you don’t need the knowledge of coding to create a decent onboarding process with this software. It is a table-stakes for SaaS product owners.
With Appcues onboarding software for SaaS, you can:
Create a product tour
Create targeted communication with website users
Increase customer engagement and retention
Ability to create a seamless in-application marketing
Helps to drive product adoption
Pros of Appcues
It is an affordable onboarding software for SaaS that can help you to reach your existing and new customers.
Setting up Appcues onboarding software for SaaS is easy
It walks clients through new product features
Third-party apps integration is a breeze
Cons of Appcues
Weak analytics and management portal
Few design patterns
Pricing: Standard plan – $649/month and the Enterprise plan – custom price
3. Onboarding Software for SaaS: WalkMe
WalkMe is another exceptional customer onboarding software for SaaS businesses. It is a digital adoption platform. It helps to simplify the user experience by providing useful insights, engagement and guidance potentialities. The platform makes it easy-to-use software, website or any app of your choosing. It provides analysis and automation of processes so that your customers can carry out their tasks easily.
Unlimited steps by step walk-thru processes and Assists
Create walk-thrus, surveys and shout in different languages
Serve walk-thrus on your website or different domains
Integration with different resources such as live chat, faqs
Customize the design of your walk-thrus
Detailed analytics solution
What can WalkMe do for your business?
With WalkMe onboarding software for SaaS, you can:
Reduce the number of queries and support tickets on your product
Announce new product features, system downtime, and maintenance to users
Automate onboarding process for new customers and employees
Train employees and current customers
Reduce repetitive calls on popular topics
Pros of WalkMe
Its flexibility and immediacy in guiding and helping users as at when they need help are second to none.
Dedicated support team
Simple and intuitive interface that makes it easy to create a step-by-step guide
Pricing: The WalkMe onboarding software for SaaS businesses have two plans – the custom plan and the basic plan. Get the quotes on their website.
4. Onboarding Software for SaaS: Userlane
The fourth onboarding software for SaaS businesses is Userlane. Its customer onboarding features help you to create an easy customer onboarding process that will help you engage, convert, and retain customers. It will reduce the churn rate and increase sales. With Userlane, guiding your customers on the use of your product is a breeze.
On-screen and interactive guidance
Highly personalized user experience
User guides live in your software
Detailed user analytics
What can Userlane do for your business?
With Userlane onboarding software for SaaS, you can:
Guide new users through product usage
Create better customer onboarding
Reduce support tickets
Provide immediate and helpful support to your customers
Create tutorials that improve customer experiences
Pros of Userlane
Collaboration with teams is easy
A highly responsive and helpful support team
Simple integration with software
Cons of Userlane
Not all the features are customizable
Pricing: Userlane has two pricing plans – custom plans and enterprise plans. Get a quote from the website.
5. Onboarding Software for SaaS: Nickelled
Nickelled is an onboarding software for SaaS business that allows you to create a step-by-step user guide in minutes. You don’t need coding skills to use it. The software provides a seamless way to train your team and customers on new software or website updates. It is an onboarding software for SaaS businesses that can help to retain customers and reduce churn rates.
Code free walk-throughs
Detailed analytics and reports
Integrations with third-party apps
Various languages available
Customized tutorial development
What can Nickelled do for your business?
With Nickelled onboarding software for SaaS, you can:
Guide users through product usage
Show mini-outlines of your major walk-throughs
Show walk-throughs to users as soon as they log in
Send walk-through to customers in emails and live chats
Pros of Nickelled
No need for coding skills to create walk-throughs
Easy editing and updating of user guides
An intuitive and easy-to-use user interface
Cost-effective onboarding software
Customize user guides to match the look and feel of your website
Cons of Nickelled
Deployment issues for new users
Pricing: The pricing is according to the number of walk-throughs. For example, creating 50 user guides is $249/month.
6. Onboarding Software for SaaS: Whatfix
Whatfix is the next onboarding software for SaaS you can use for your business. It delivers an effective customer onboarding process and support for your customers when they need it.
In-app digital guidance with zero coding
Round the clock self-service
Scheduled alerts and announcements
Detail analytics and feedback
What Whatfix can do for your business?
With Whatfix onboarding software for SaaS, you can:
Create seamless onboarding of new customers and provision of help to existing customers
Cut down support calls and support ticket
Offer self-service to more customers
Provide seamless staff transition training
Increase product usage by offering workflows for complicated features
Pros of Whatfix
It is an affordable onboarding software for SaaS businesses
It reduces the number of support queries
Change the look and feel of your walk-throughs to match your software
Show different information to users
It integrates with third-party apps
Cons of Whatfix
The analytic feature is underdeveloped
Pricing: Whatfix has different price packages for different needs. Go to their website to obtain a quote.
7. Onboarding Software for SaaS: Gaininsight PX
Gaininsight PX is the seventh onboarding software for SaaS businesses. It is a platform that can enhance your customer onboarding process. It can help to deliver products based on personalized experiences and gain insight from users on their needs.
What can Gaininsight do for your business?
With Gaininsight onboarding software for SaaS, you can:
Facilitate product experience through content and message
Improve products robustness and increase user experience
Increase product engagement and reduces churn
Enhance employee and personalized customer onboarding
Facilitate a/b testing of product features
Pros of Gaininsight
It is an easy-to-use onboarding software for SaaS platform
There is an excellent user support
Evaluates the impact of your product on usage patterns, conversion and, revenue
Boosts product and customer growth
Reactivates your inactive users by setting tasks for them
Cons of Gaininsight
It has a rocky implementation
Pricing: There are two pricing plans, the free and paid. Get the quote for the paid plan on the website.
Above are the seven best onboarding software for SaaS. You can go ahead and select the best for your business.
Luca Micheli is a serial tech entrepreneur with one exited company and a passion for bootstrap digital projects. He's passionate about helping companies to succeed with marketing and business development tips.
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