Need feedback?

Collect answers from your customers and grow in the right direction. Get more responses in a shorter timespan.

Customerly Survey Online software tool inapp
Customerly Survey response

In App Delivered. Simple.

Create and deliver polls it’s never been so easy and fast.

Thanks to Customerly widget when you start a survey it will be delivered instantly to your audience.

Get your detailed answer fast.

Less than 24hr. to receive valuable feedback.
Up to 45% of response
rate.
Less than 1min. to set everything
up.

Tailor questions as you need

Building a survey has never been so easy.
Start building your own now.

Customerly Survey builder

Find the right plan for you

We offer plans for Businesses of all sizes. 14-days Free Trial. No credit card required.

Live Chat icon plan basic

basic

For a business owner, or a team of two, who need a simple and easy way to communicate with existing and prospective clients.

From $0 /month
2 seats included
Live Chat icon plan startup

startup

For a team of entrepreneurs who wants to build lasting relationships with their clients through automation.

From $24 /month
5 seats included
Most Popular Live Chat icon plan pro

pro

For established companies who want to deliver stellar customer service.

From $79 /month
10 seats included
Live Chat icon plan enterprise

enterprise

For enterprises who need a complete customer service solution.

From $129 /month
Unlimited seats included

basic Features

Live Chat

Live Chat

Live Chat

basic Feature

Install the best Live Chat to help your customers on your website. Easy to install.

Live Chat Install the best Live Chat to help your customers on your website. Easy to install.
Conversation Inbox

Conversation Inbox

Conversation Inbox

basic Feature

The inbox dashboard you need to have the full control of your incoming tickets.

Conversation Inbox The inbox dashboard you need to have the full control of your incoming tickets.
Mobile App

Mobile App

Mobile App

basic Feature

Bring your customer service with you everywhere thanks to our beautifully designed mobile apps.

Mobile App Bring your customer service with you everywhere thanks to our beautifully designed mobile apps.
User Details

User Details

User Details

basic Feature

Have a complete user detail page with the information you need to give them the best customer support and to analyze your customer base

User Details Have a complete user detail page with the information you need to give them the best customer support and to analyze your customer base
Knowledge Base

Knowledge Base

Knowledge Base

basic Feature

Save 50% of your customer service time by creating an amazing Knowledge base website.

Knowledge Base Save 50% of your customer service time by creating an amazing Knowledge base website.
Custom segmentation

Custom segmentation

Custom segmentation

basic Feature

Create custom segments based on your customers events, tags and attributes. Eg. All the leads coming from pricing page.

Custom segmentation Create custom segments based on your customers events, tags and attributes. Eg. All the leads coming from pricing page.

startup Features

Custom Domain

Custom Domain

Custom Domain

startup Feature

Create your own domain for your knowledge base, or send campaigns with your own @domain.com

Custom Domain Create your own domain for your knowledge base, or send campaigns with your own @domain.com
Anonymous Chat

Anonymous Chat

Anonymous Chat

startup Feature

Let your visitors start a new conversation without requesting their email for an higher conversion rate of started conversations

Anonymous Chat Let your visitors start a new conversation without requesting their email for an higher conversion rate of started conversations
Office Hours

Office Hours

Office Hours

startup Feature

Inform your visitors that you are out of office and you will reply when you will be back. Meanwhile collect those leads.

Office Hours Inform your visitors that you are out of office and you will reply when you will be back. Meanwhile collect those leads.
Typing Previews

Typing Previews

Typing Previews

startup Feature

See what your customers are writing before they hit the send button. Great for speed up your answers.

Typing Previews See what your customers are writing before they hit the send button. Great for speed up your answers.
Forward Email

Forward Email

Forward Email

startup Feature

Forward your support@yourdomain.com emails to Customerly to having all in one place your customer support

Forward Email Forward your support@yourdomain.com emails to Customerly to having all in one place your customer support
Private Notes

Private Notes

Private Notes

startup Feature

Create private notes to share internally with your team on each conversation.

Private Notes Create private notes to share internally with your team on each conversation.
Facebook Messenger

Facebook Messenger

Facebook Messenger

startup Feature

Connect your Facebook Page to handle all the incoming conversation with Customerly

Facebook Messenger Connect your Facebook Page to handle all the incoming conversation with Customerly
Block Users

Block Users

Block Users

startup Feature

Block annoying users, don't let them disturb your team anymore

Block Users Block annoying users, don't let them disturb your team anymore
Automated Questions

Automated Questions

Automated Questions

startup Feature

Ask automatically several questions to have more information about your leads before starting to chat with them

Automated Questions Ask automatically several questions to have more information about your leads before starting to chat with them
Zapier

Zapier

Zapier

startup Feature

Integrate with Zapier to have incredible possibilities to connect Customerly with Google Analytics, Facebook Ads or your Form generator to collect leads.

Zapier Integrate with Zapier to have incredible possibilities to connect Customerly with Google Analytics, Facebook Ads or your Form generator to collect leads.
User Advanced Tracking

User Advanced Tracking

User Advanced Tracking

startup Feature

Track every conversion within the Live chat, understand where your incoming chat are coming from. Thanks to UTMs and referrer tracking this is so easy for you.

User Advanced Tracking Track every conversion within the Live chat, understand where your incoming chat are coming from. Thanks to UTMs and referrer tracking this is so easy for you.
Email Template Builder

Email Template Builder

Email Template Builder

startup Feature

Create a pixel perfect email template to use in any campaign or funnel email. Easy to use as drag & drop.

Email Template Builder Create a pixel perfect email template to use in any campaign or funnel email. Easy to use as drag & drop.
Campaigns

Campaigns

Campaigns

startup Feature

Deliver email or in-app campaigns. Build a template, deliver your newsletter with us. Check the stats and understand who opened and clicked.

2000 people included.

Campaigns Deliver email or in-app campaigns. Build a template, deliver your newsletter with us. Check the stats and understand who opened and clicked. <br><br>2000 people included.
Funnels

Funnels

Funnels

startup Feature

Create unlimited automated funnels based on your customers tag, events and attributes. Perfect to create automatic followups or funnels for your nurturing.

2000 people included.

Funnels Create unlimited automated funnels based on your customers tag, events and attributes. Perfect to create automatic followups or funnels for your nurturing.<br><br> 2000 people included.

pro Features

Remove Customerly Logo

Remove Customerly Logo

Remove Customerly Logo

pro Feature

Remove the Customerly logo from the live chat and have a professional look with your customers

Remove Customerly Logo Remove the Customerly logo from the live chat and have a professional look with your customers
Canned Responses

Canned Responses

Canned Responses

pro Feature

Create a templated response by saving common messages using a button in the compose toolbar

Canned Responses Create a templated response by saving common messages using a button in the compose toolbar
Video Call

Video Call

Video Call

pro Feature

Video call your customers or leads directly into your website without installing any other software. Let them astonished by the technology you are using to support them.

Video Call Video call your customers or leads directly into your website without installing any other software. Let them astonished by the technology you are using to support them.
Smart Assign

Smart Assign

Smart Assign

pro Feature

Save time by assigning automatically the conversation to the right teammate or team. Eg. Conversations that contain the keyword invoice will be assigned to the accounting team

Smart Assign Save time by assigning automatically the conversation to the right teammate or team. Eg. Conversations that contain the keyword invoice will be assigned to the accounting team
In-app Surveys

In-app Surveys

In-app Surveys

pro Feature

Create and deliver in-app surveys to gather answers from your users through the live chat. Incredible response rates.

In-app Surveys Create and deliver in-app surveys to gather answers from your users through the live chat. Incredible response rates.
NPS®️

NPS®️

NPS®️

pro Feature

Understand your customer feedback automatically.

NPS®️ Understand your customer feedback automatically.
Pro Campaigns

Pro Campaigns

Pro Campaigns

pro Feature

Deliver email or in-app campaigns. Build a template, deliver your newsletter with us. Check the stats and understand who opened and clicked.

5000 people included.

Pro Campaigns Deliver email or in-app campaigns. Build a template, deliver your newsletter with us. Check the stats and understand who opened and clicked. <br><br>5000 people included.
Pro Funnels

Pro Funnels

Pro Funnels

pro Feature

Create unlimited automated funnels based on your customers tag, events and attributes. Perfect to create automatic followups or funnels for your nurturing.

5000 people included.

Pro Funnels Create unlimited automated funnels based on your customers tag, events and attributes. Perfect to create automatic followups or funnels for your nurturing. <br><br>5000 people included.

enterprise Features

Enterprise In-app Surveys

Enterprise In-app Surveys

Enterprise In-app Surveys

enterprise Feature

Create and deliver in-app surveys to gather answers from your users through the live chat. Incredible response rates.

Enterprise In-app Surveys Create and deliver in-app surveys to gather answers from your users through the live chat. Incredible response rates.
Enterprise NPS®️

Enterprise NPS®️

Enterprise NPS®️

enterprise Feature

Save 50% of your customer service time by creating an amazing Knowledge base website.

People included tailored on your needs.

Enterprise NPS®️ Save 50% of your customer service time by creating an amazing Knowledge base website. <br><br>People included tailored on your needs.
Enterprise Campaigns

Enterprise Campaigns

Enterprise Campaigns

enterprise Feature

Deliver email or in-app campaigns. Build a template, deliver your newsletter with us. Check the stats and understand who opened and clicked.

People included tailored on your needs.

Enterprise Campaigns Deliver email or in-app campaigns. Build a template, deliver your newsletter with us. Check the stats and understand who opened and clicked. <br><br>People included tailored on your needs.
Enterprise Funnels

Enterprise Funnels

Enterprise Funnels

enterprise Feature

Create unlimited automated funnels based on your customers tag, events and attributes. Perfect to create automatic followups or funnels for your nurturing.

People included tailored on your needs.

Enterprise Funnels Create unlimited automated funnels based on your customers tag, events and attributes. Perfect to create automatic followups or funnels for your nurturing. <br><br>People included tailored on your needs.

Our customers reviews

Why our customers have chosen Customerly

A must have tool

Christian C. | 1-10 employees

We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever.

Customerly: the best app!

Giuseppe S. | 1-10 employees

Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately.

Reasonable Price for killer features

Francisco O. | 11-50 employees

Easy to create templates for Email Campaigns, the builder works smoothly. Deliverability of emails campaigns. In-app notifications via widget are very useful. Price vs features quite fair for any small business. Support via video chat and screen sharing.

Frequently Asked Questions

Do you offer a free forever plan?

Customerly Starter is perfect for small business and it's forever free. Enjoy it!

How can I install Customerly on my website?

You can install Customerly on your website with a simple plugin or line of Javascript code. You can use the plugin for Wordpress and other platforms. You can find the Customerly SDKs for your apps on iOS and Android. We support the vast majority of platforms. If you need any help with the integration, you can also contact us. We'll always be happy to help.

Is my customers' data safe?

Absolutely, it's in safe hands with us. We commit to keeping your customers' data safe and confidential. We will never give it away to third parties.

Can I manage more than one project with one account?

Of course you can. Once you've created your account, you can manage as many projects as you need. Each with its own data, team mates, billing and tracking.