The Conversations Inbox is where the magic happens between you and your customers

One single place to connect with your customers

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Customerly

Connect your support channels to Customerly Inboxes

1

Live Chat

Each new conversation will end up in your inboxes

2

Email Forward

You can forward any email support to your dedicated Customerly address

3

FB Messenger

Connect Facebook Messenger and receive messages in Customerly

4

REST API

You can open a conversation either via API. Create your own behaviour

Split conversations in teams or channels

Every team will handle their own conversations. Assign them automatically or manually

  • Team Inboxes
  • Conversations
  • Messages
  • Reply box
  • User data
  • Canned Responses
  • Help Center
Split conversations in teams or channels
Keep your conversation inboxes tidy
Here is where the magic happens
Your reply box is more than just a box
Always know the person you are speaking to
Quickly reply to your customers
Send Help Center articles with 2 clicks

Canned Response Templates

Top 5 Best Canned Responses Templates for Customer Service. Improve your Customer service with Quick Canned Responses

👋

Hello {{name}}.
My name is [YOUR_NAME].

It will be my pleasure to help you with your issue.

Let me look into this quickly and I will get back to you in a moment with all the helpful information I can find.


Meanwhile, if you have any additional information please let me know. 😊

First reply

Personalize the first reply and take time to check into the issue

Open Template
🫶️
Hi {{name}}, thank you so much for reaching out. I'm [YOUR_NAME] and I'm here to help you.

Thank you

Use this as intro first reply to thank your customers and present yourself

Open Template
✌️️
You are most welcome! I hope you find my recommendations useful! I am going to archive this chat now, but do not hesitate to get back to us whenever you will need our assistance! If you enjoyed my assistance, please rate this chat. It would be very appreciated. Thank you and have a lovely end of the day!

You are welcome

Use this message as closure when the matter was solved

Open Template
⏳️

Currently, I am not able to provide a certain timeframe but stay tuned for future updates as new features are introduced daily.

ETA

When you don't know what's the ETA on a certain product release

Open Template
🙏️

Hi {{name}}, thanks for contacting us.

We appreciate user feedback and always encourage suggestions to make our platform more efficient. I will forward this to our team for review.

Please let us know if there is anything else I can assist you with.

Appreciate Feedback

Show your customers you appreciated their feedback

Open Template

For each chat on your toolbar, you can use...

pages.features.conversation-inbox.toolbar.1..title

Messages

You can reply with a rich text message, drag and drop images or link to any resource

Notes

Notes

You can add internal notes to communicate with your team exactly where your customers are talking to you

Help Center Articles

Help Center Articles

Quickly recall any help center articles when you reply to a customer

Canned Responses

Canned Responses

Reply faster than ever with canned responses. Add them with a few clicks and personalize the message with user information

Emojis & GIFs

Emojis & GIFs

Add your personal touch with funny cat GIFs or emojis. It’s up to you to be funny or professional, we serve you with the best tool either way you choose

Attachments

Attachments

Need to share a PDF with your prospect? No problem. Share with your customers any kind of attachment

Irene, Head of Customer Care

Customerly transforms the daily customer service activity in an opportunity to generate more sales

Irene, Head of Customer Care @ Shampora

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Install in 60s
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  • appinstitute
  • epayco
  • njlitics
  • paymo
  • startupgeeks
  • paykickstart
  • tedx
  • tweethunter
  • nibol