The Conversations Inbox is where the magic happens between you and your customers
One single place to connect with your customers
Connect your support channels to Customerly Inboxes
Live Chat
Each new conversation will end up in your inboxes
Email Forward
You can forward any email support to your dedicated Customerly address
FB Messenger
Connect Facebook Messenger and receive messages in Customerly
REST API
You can open a conversation either via API. Create your own behaviour
Split conversations in teams or channels
Every team will handle their own conversations. Assign them automatically or manually
- Team Inboxes
- Conversations
- Messages
- Reply box
- User data
- Canned Responses
- Help Center
For each chat on your toolbar, you can use...
Messages
You can reply with a rich text message, drag and drop images or link to any resource
Notes
You can add internal notes to communicate with your team exactly where your customers are talking to you
Help Center Articles
Quickly recall any help center articles when you reply to a customer
Canned Responses
Reply faster than ever with canned responses. Add them with a few clicks and personalize the message with user information
Emojis & GIFs
Add your personal touch with funny cat GIFs or emojis. It’s up to you to be funny or professional, we serve you with the best tool either way you choose
Attachments
Need to share a PDF with your prospect? No problem. Share with your customers any kind of attachment
Customerly transforms the daily customer service activity in an opportunity to generate more sales
Irene, Head of Customer Care @ Shampora
Start making life easier for your customers today
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