As a Live Chat, Customerly is the best way to help your customers and manage your help desk. But what if the person goes offline while you are writing?
Continue writing and send, we will take care of delivering your message if the user will come back online or we deliver your message by email after a specific amount of time.
You can customize the interval time to wait before sending the message via email. To do so:
- Go to App Settings
- Go to Live Chat Settings
- Select the interval you prefer (we suggest 5 minutes)