What’s the difference between Users and Leads?

In Customerly we have two different way to let you recognize who you are communicating to. We call them Users and Leads.


The users are people registered on your platform with a user id, email, and data. The User will be automatically recognized by Live Chat widget and you will have all the data synchronized instantly when a user login.


The leads are people that contact you through the Live Chat. Every email you collect thanks to the live chat will be a Lead.