Increase Adoption and Retention with the Customer Engagement Platform for SaaS
Always send the right message, to the right customer, at the right stage of your user's journey
Assist where your customers are
With the right amount of automation, Customerly is the perfect fit for your customer service team to create astonishing experiences
Live Chat
Help your users directly in your SaaS with the live chat with Superpowers
Video Live Chat
Sell more and debug with ease thanks to a powerful video Live chat and screenshare
Smart Assignment Rules
Assign the conversation based on customers' requests, page they are visiting or any user property.
Are you struggling to communicate efficiently with your customers?
Improve Customer Service
Imagine a chat fully integrated with your flows, team and SaaS. Stop Imaging. It’s here
Automate your marketing communications
Based on your customer behavior you will be able to automate onboarding, upgrading and upselling
Gather your customer feedback
Grow your SaaS with the power of word of mouth. We’ll give you tools to improve your customer satisfaction
Split conversations in teams or channels
Every team will handle their own conversations. Assign them automatically or manually
- Team Inboxes
- Conversations
- Messages
- Reply box
- User data
- Canned Responses
- Help Center
Think smart, go self-serve
$0 Saved Globally Thanks to Our AI-Driven Help Center
Create a Help Center to let your customers self serve
An entire help center platform crafted for you to easily help your customers. And a custom domain too
We'll autoreply for you. Intelligently
Your customers will get the best help center article to solve their issue before the support will get to the conversation
Thanks to Customerly and our customer success we increased our ARPU of 39%
Francesca, Head of Customer Service @ Fatture In Cloud
Reply to your customers from your mobile
Download Customerly app to get notified when someone is reaching out. So you can close deals on your preferred beach
Automate your SaaS marketing communications
Grow your business on autopilot with Customerly’s intelligent marketing automation
Easily profile incoming leads
Build dynamic customer segments
Create custom behavioural funnels
Find the most engaged Customers to upsell
The fastest way to increase revenues is to sell more to existing customers. Identify them easily with a behavioral funnel
Onboard your users
Use the power of marketing automation to onboard your users via email or live chat. The perfect mix of automation and communication
6 Marketing Funnel Templates you can adopt today on your business too
Onboard your users
Welcome your users with a series of emails and check if they are activated
Ask for review to Happy Customers
If a customer is happy is more willing to leave a review
Understand where they hear about you
After 7 days, ask for where did they hear about your brand
Ask for App Reviews
After a certain amount of time, ask a review in exchange for an extended trial
Recover churns
Ask your inactive users or deleted account why they left in a cheezy way to get actual replies
Clean your list intelligently
Delete inactive users or leads and focus on what matters
Exploit the powers of segmentation
You can filter user behaviors or states, check them later and leverage the effectiveness of the continuous segmentation
Connect with any data source or app
By connecting Customerly with your current tech stack you can create even more automation to empower your business
Track your SaaS Customer Satisfaction
Gathering answers from your active users has never been easier
Send in-app surveys for instant feedback
Analyze your net promoter score and target areas for improvement
Learn how you can help your customers more effectively
Improve your SaaS by running it leaner
Create astonishing human customer service that leads to long term success for your business
This is why other SaaS businesses love Customerly
