AI Conversations pricing

Aura AI Agent is available on all Customerly plans, or integrates with your existing support platform. Aura is charged per resolution, meaning you only pay for the outcome you care about most—resolved customer conversations.Aura costs $0.45 per conversation. That means you only pay for the outcome you care about most—resolved customer conversations. A resolution is counted when, following the last AI Answer or Custom Answer in a conversation, the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. Learn more

Shared inboxes
Customerly AI Plans

Enterprise-Grade AI Support.
Without the Enterprise Price.

Put automation that Nasdaq-listed companies use into the hands of every smart support team.

Monthly
Annually
2 months OFF with annual
2 months OFF
Core
$19
per seat/monthly
Perfect for startups and small teams testing the power of AI automation.
10/mo Al Conversations included
$0.45 Additional AI Conversation
500/mo Interactions
Start Free Trial
Growth
Recommended
$69
per seat/monthly
Scales with your team automate support, streamline collaboration, and gain visibility.
20/mo Al Conversations included
$0.45 Additional AI Conversation
1,000/mo Interactions
Start Free Trial
Ultimate
$99
per seat/monthly
Enterprise-grade support and real-time collaboration without the bloat.
50/mo Al Conversations included
$0.45 Additional AI Conversation
5,000/mo Interactions
Start Free Trial
Core
Growth
Ultimate
AI Customer Support Suite
AI Live Chat
Help Center
Chatflows
1
10
Help Center custom domain
Integrations & API
NPS Surveys
Chatflow AI Missions
Custom Attributes & Routing
CSAT Surveys
Chatflow API Access
Multi-Language Help Center
Instant Translate
Team Analytics & Reports
Identity Verification
Support Type
AI Only
AI-first + 48h reply
<30mins reply
Core
$16
per seat/monthly
billed annually
Perfect for startups and small teams testing the power of AI automation.
10/mo Al Conversations included
$0.45 Additional AI Conversation
500/mo Interactions
Start Free Trial
Growth
Recommended
$59
per seat/monthly
billed annually
Scales with your team automate support, streamline collaboration, and gain visibility.
20/mo Al Conversations included
$0.45 Additional AI Conversation
1,000/mo Interactions
Start Free Trial
Ultimate
$84
per seat/monthly
billed annually
Enterprise-grade support and real-time collaboration without the bloat.
50/mo Al Conversations included
$0.45 Additional AI Conversation
5,000/mo Interactions
Start Free Trial
Core
Growth
Ultimate
AI Customer Support Suite
AI Live Chat
Help Center
Chatflows
1
10
Help Center custom domain
Integrations & API
NPS Surveys
Chatflow AI Missions
Custom Attributes & Routing
CSAT Surveys
Chatflow API Access
Multi-Language Help Center
Instant Translate
Team Analytics & Reports
Identity Verification
Support Type
AI Only
AI-first + 48h reply
<30mins reply
Feature
Essential
Pro
Enterprise
Live Chat
✅
✅
✅
AI Chatbot
—
✅
✅
Advanced Analytics
—
—
✅
Get the best
AI-first customer
service platform.
Start Free Trial
Meet Aura - AI Agent
$0.45
/ per conversation
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Multiple team inboxes
Workflows automation builder
Round robin assignment
Private and multilingual help center
Includes 20 free Lite seats
Multiple team inboxes
See All Features
Monthly
Yearly
2 months Off
Essentials
$9
per seat/monthly
Perfect for startups getting started with Al support and essential features.
10 Al Conversations included
500 Monthly Interactions
Start Free Trial
Pro
Recommend
$99
per seat/monthly
Built to scale with smart automation and tools that grow with your team.
20 Al Conversations included
1,000 Monthly Interactions
Start Free Trial
Expert
$229
per seat/monthly
For global teams needing top-tier security, deep insights, and multi-locale support.
50 Al Conversations included
5,000 Monthly Interactions
Start Free Trial
Essentials
Pro
Expert
Feature Category
No items found.
Essentials
$9
per seat/monthly
Perfect for startups getting started with Al support and essential features.
10 Al Conversations included
500 Monthly Interactions
Start Free Trial
Pro
Recommend
$99
per seat/monthly
Built to scale with smart automation and tools that grow with your team.
20 Al Conversations included
1,000 Monthly Interactions
Start Free Trial
Expert
$229
per seat/monthly
For global teams needing top-tier security, deep insights, and multi-locale support.
50 Al Conversations included
5,000 Monthly Interactions
Start Free Trial
Essentials
Pro
Expert
Feature Category
No items found.
See All Features

Add-ons that Grow with You

Supercharge your support with advanced AI tools and customer engagement features.

AI Companion

Empower your team with time-saving, AI-driven productivity tools. Deliver faster responses, proactive support, and personalized onboarding—all from a single inbox.

$19
per agent/mo, billed annually
Interactions

An interaction is any customer engagement like a new conversation, sent email or survey response.

starting from
$0.00099
per interaction
Calculate
Pay what you use
Unique incoming Conversation
Every email sent
Unique Survey Response

Trusted by Growing Teams to Automate, Scale, and Win

See how companies use Aura and Customerly to cut support costs, resolve faster, and focus on what matters most.

Customerly Customers

71%

Actual Average Resolution Rate with Aura

Aura

AI Customer Service Rep

TeamSystem

Aura handles over 90% of conversations, and we cut our cost per ticket by over 90%. Our agents now focus on strategic work like webinars and customer education.

Carola

Success Manager

Paymo

+20%

Engagement rate

Laurentiu

Marketing Manager

Why Customerly

Unlock cost-effective customer support
with our AI-enhanced plans

Choose a plan based on your team size, with each plan including a set number of AI conversations.
Why Customerly

Frequently Asked Questions

Still deciding? Here’s everything you need to know to get started with Customerly and Aura AI.

How is AI usage billed?

Each AI Assisted Conversation consumes one AI Conversation Credit. You’ll get a set number of credits included with your plan, and you can top up anytime—credits never expire. If you need more, AI Conversations are billed at €0.50 each when purchased on demand, or at a reduced rate of €0.45 each when bought in advance. Any conversation where Aura actively participates—whether answering or executing a task—counts as one AI conversation, regardless of how many messages follow.

What is considered an AI conversation?

Any conversation where Aura actively participates whether answering or executing a task—counts as one AI conversation, no matter how many messages follow.

What’s an interaction?

An interaction is any incoming user message, email sent, or survey response. It reflects real usage and helps keep our pricing fair and predictable.

How many interactions do I need?

If you’re unsure, start with the included interactions in your plan. You can upgrade or add more anytime based on your traffic volume. Most teams scale comfortably with Growth or Ultimate.

What happens if I exceed my interactions?

No worries—Customerly scales with you. Extra interactions are billed on a pay-as-you-go basis starting at €0.99 per 1,000 interactions.