Customerly Privacy Policy

If you are a visitor of the Customerly Website or a customer of a Customerly Service, this Privacy Policy applies to your use of such Website or Service. Instead, if you are a visitor of a third-party website or service that utilizes the Customerly messaging widget, then any information you submit to such third-party property is collected under the privacy policy of the owner of such third-party property, therefore you should contact such owner with any related requests or inquiries you may have.

In this Privacy Policy, “Customerly”, “us”, “our” and “we” refers to Customerly Limited. The “Websites” means Customerly’s websites (including without limitation www.customerly.io, app.customerly.io, blog.customerly.io and any localized versions and related domains and subdomains), and the “Services” means Customerly’s messaging services. The Websites and Services are collectively referred to herein as the “Properties”.

We respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Properties.

What Information We collect from the people that visit our Website or use our Services?

A. Information related to Your interaction with Our Website and Services.

Contact Information. When You register on our site, as appropriate, you may be asked to enter your name, work email, phone number, company name, job role (picked from a list).

Payment Information. When You eventual decide to pay for our services, you may be asked to enter your company billing information which is composed of company name, billing email, billing address, country, tax number. Any payment-related information which may be collected is described in the section ”Payment information”.

Technical, Usage and Location Information. We automatically collect information on how you interact with Our Properties, such as the IP address from which you access the Properties, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see Customerly's Cookie Policy.

Third Party Platforms. We may collect information when you interact with our advertisements and other content on third-party sites or platforms, such as social networking sites. This may include information such as “Likes”, profile information gathered from social networking sites or the fact that you viewed or interacted with our content.

B. Customer Data.

For the purposes of the Services we offer, You may submit various types of information and data into the Services for hosting and processing purposes (“Customer Data”).

Customer Data may include:

(a) personal information such as names, email addresses and phone numbers of your end user customers, potential customers and other users of and visitors to your websites, apps and other properties. In any case you shall not collect sensitive personal data, that reveals individuals' "race or ethnic origin, political opinions, religion or beliefs, trade-union membership, and the processing of genetic data or data concerning health or sex life or criminal convictions or related security measures".

(b) information contained in communications between you and People using the messaging features of the Services.

You may input this information into the Services or it can be collected using Customerly tags, attributes, scripts and other code implemented in your properties.

We will only use, disclose and otherwise process Customer Data for the purposes set forth in your agreement with us for the provisioning of the Services (“Customer Agreement”).

How We use the Information We collect

We use your information in the following ways:

Sharing Your Information with Third Parties

We do not sell, trade, share or transfer your Customer Data with third parties.

We do not sell or trade your personal information with third parties.

We do not share or transfer your personal information with third parties except in the following limited circumstances:

We may share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Services our customers and users generally use which we collected through our technology. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.

Payment information

When you make a purchase, any credit card information you provide as part of your payment information is collected and processed directly by our payment gateway Stripe. We never store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/us/checkout/legal.

Your Controls and Choices

Opt-Outs and Communication Preferences. We always provide you the opportunity to “opt-out” from our newsletter or promotional communications if you no longer wish to receive them. Please note that you however may be unable to opt-out of certain service-related communications (for example communications about your subscription, billing or security).

Blocking Cookies. You can remove or block certain cookies using the settings in your browser but the Properties may cease to function properly if you do so. For more information, please see Customerly's Cookie Policy.

Do Not Track Signals (DNT). Your browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At the moment, our Properties do not respond to this type of signal.

Accessing and Updating Your Personal Information

When you use Our Services, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at legal@customerly.io with your name and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile settings, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Please note that if you cease using Our Services or we terminate your access to Our Services in accordance with Our Customer Agreement, you may no longer have the ability to access or update your information.

We may retain your information as necessary to support the Services, comply with our legal obligations or resolve disputes.

No Children Under Age 16

The Offerings are not intended for use by anyone under the age of 16, nor does Customerly knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we confirm that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that we might have any information from or about such child, please contact us at the email or mailing address provided at the end of this Privacy Policy.

Security

The security of your personal information is our first priority. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. We encrypt the information in transit on our Properties using industry-standard Transport Layer Security (TLS) encryption technology. For more information, please see Customerly's Security Policy.

Data Location and Infrastructure

All of our services and data are hosted in AWS cloud facilities in Ireland and protected by AWS security, as described at https://aws.amazon.com/security/sharing-the-security-responsibility. We do not run our own physical servers and we do not run production servers outside the EU. For more information, please see Customerly's Security Policy.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Privacy Policy, we will notify you by email or through notice on our Services, so that you are aware of it.

Contacts

If there are any questions regarding this privacy policy, you may contact us using the information below.

Customerly Limited

Accountantonline Colab Centre, Port Road

Letterkenny, Donegal F92 RKC7 (Ireland)

legal@customerly.io

+353830399505


Effective day 19 April 2018