We respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you and your customers.
User data is safely stored in Europe. The Customerly infrastructure is hosted in Ireland. The Customerly live chat infrastructure is hosted in Ireland. User data is stored in our core infrastructure. We do not transfer user data outside of the EU.
This is what we do to protect your privacy:
This is what we do to protect your customers privacy:
When you make a purchase, any credit card information you provide as part of your payment information is collected and processed directly by our payment gateway Stripe.
We never store your full credit card information.
Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security.
Opt-Outs and Communication Preferences. We always provide you the opportunity to “opt-out” from our newsletter or promotional communications if you no longer wish to receive them. Please note that you however may be unable to opt-out of certain service-related communications (for example communications about your subscription, billing or security).
Do Not Track Signals (DNT). Your browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At the moment, our Properties do not respond to this type of signal.
When you use Our Services, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at firstname.lastname@example.org with your name and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile settings, and make the desired changes.
We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical.
In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please note that if you cease using Our Services or we terminate your access to Our Services in accordance with Our Customer Agreement, you may no longer have the ability to access or update your information.
We may retain your information as necessary to support the Services, comply with our legal obligations or resolve disputes.
The Offerings are not intended for use by anyone under the age of 16, nor does Customerly knowingly collect or solicit personal information from anyone under the age of 16.
If you are under 16, you may not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address.
In the event that we confirm that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly.
The security of your personal information is our first priority. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.
Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you.
We encrypt the information in transit on our Properties using industry-standard Transport Layer Security (TLS) encryption technology.
All of our services and data are hosted in AWS cloud facilities in Ireland and protected by AWS security, as described at https://aws.amazon.com/security/sharing-the-security-responsibility. We do not run our own physical servers and we do not run production servers outside the EU.
Our mobile app collects user-generated content, such as images, files, audio, and videos, solely for the purpose of allowing our users to attach this content to support messages they send to their clients.
By using our app, you understand and consent to the collection and use of this content for this purpose.
We will not use this content for any other purpose or share it with any third parties without your express consent.
The app and its servers are compliant to industry standard security measures to safeguard the data shared by you and will be used only for the purpose as it was intended for.
We will not share or disclose this content to any third parties except as necessary to provide support or as required by law.
Ground Floor, 71 Lower Baggot Street