Embrace a Fairer Approach where Interactions Drive Value, Not Contacts
Interactions are calculated based on two factors: support interactions, accounting for approximately 10% of your active users, and the number of monthly emails sent.
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An interaction refers to a business-driving activity that helps you retain or convert customers, or provides AI assistance. Examples include responding to a new individual conversation, sending a reply email through the inbox, automated emails through workflows, emails sent within one-shot campaigns, NPS survey emails, and in-chat surveys that are sent and viewed.
To estimate your Monthly Interactions, you can utilize the calculator by considering your active users and the number of monthly emails you send. On average, we estimate that interactions generated by your users amount to approximately 10% of your Monthly active users.
In the event that you surpass your monthly allowance, which is already generous in every plan, any additional interactions will be charged as on-demand interactions at the end of the month. The cost per interaction decreases as you include more on your plan, ranging from $0.001188 to $0.006 per interaction.
In the Startup, Pro, and Enterprise plans, you have the flexibility to add more teammates without the need to upgrade to the next plan.
We utilize Stripe Payments as our payment gateway, allowing us to accept a wide range of payment options, including credit cards and debit cards.
During the 14-day free trial, you have full access to all of our features, allowing you to explore and experience their benefits. At the end of the trial period, you can select any of our paid plans or continue using our free plan. If you provide payment information during the trial, we will automatically charge it at the end of the trial, seamlessly transitioning you into the monthly or yearly subscription plan you have chosen.