Last updated on 11th February 2021

What is GDPR?

The EU General Data Protection Regulation (“GDPR”) is a new data protection law that came into effect on May 25, 2018. It replaced existing EU Data Protection law to strengthen the protection of “personal data” and the rights of the individual.

Does it affect me?

If you hold or process the data of an any person in the EU, the GDPR will apply to you, whether you’re based in the EU or not.

Which Customerly’s features are useful to comply with the GDPR?

Our team has already build and it’s still building useful features that enable our customers to easily meet their GDPR obligations, such as:

  • Access Controls for users with feature-granularity
  • Active sessions list with the following information:
    • Session creation date
    • Last activity date
    • IP address
    • Operating system
    • Browser
    • Location (estimation based on IP)
  • Access logs with the following information:
    • Date
    • IP address
    • Operating system
    • Browser
    • Login result (granted or denied)
  • Password history control, with password change date, IP address, strength and length
  • Export of user data to meet data portability requirements
  • Permanently deletion of any data referencing to a single user
  • Automatic opt-out in any campaign or automation

Processing of personal data using Customerly

The data processing through our software is done in accordance with the Data Processing Agreement (DPA) .

Processing of the customer's personal data

Our customers’ data is handled with the utmost care, in accordance with the Privacy Policy. Any consents provided by customers for treatments other than contractual purposes can be revoked at any time:

  • Accessing the customer support.
  • Through the appropriate link placed at the bottom of each e-mail we send through automatic procedures.

GDPR References

EU Regulation 2016/679


If there are any questions regarding this GDPR Policy, you may contact us using the information below.
Customerly Limited
Ground Floor, 71 Lower Baggot Street
D02 P593
Last updated 24 May 2018