The AI agent for Zendesk that actually resolves tickets
Zendesk's AI agents were built to reply, not resolve. Customerly's AI agent takes action, handles tickets end to end, and upgrades your Zendesk to the next level.
Why Customerly outruns Zendesk's AI:
Aura AI accesses all your data to
fully resolve tickets
Customerly AI goes far beyond FAQs. It understands what customers actually need, pulls the information from your knowledge base, billing, and customer data, then handles it all without escalation.
Sofia Di Cesare
Marketing Operations @BRUM
When you analyze Aura's conversations, you can see exactly why she gave that answer: which flow was triggered, which knowledge base article was used. Most tools don't give you that.
When you analyze Aura's conversations, you can see exactly why she gave that answer: which flow was triggered, which knowledge base article was used. Most tools don't give you that.
Sofia Di Cesare
Marketing Operations @BRUM
Aura AI recovers churns or
refunds on its own
Instead of sending first responses and handing off work to your team, Customerly AI offers alternatives, fixes, and incentives when clients are unhappy. If that doesn't work, it can process the refund itself.
Marco Carotenuto
Founder @WeShoot
In the first week, Aura closed 5 bookings on her own, including gift cards. I didn't have to do anything.
In the first week, Aura closed 5 bookings on her own, including gift cards. I didn't have to do anything.
Marco Carotenuto
Founder @WeShoot
Aura AI loops in a human
when it's reached its limit
Customerly AI is self aware enough to escalate the issue to an expert when it's necessary. Concerned that the AI agent isn't handling things correctly? Your human agents can always step in.
Carola
Head of Customer Service @Fatture in Cloud
Thanks to AI, we reallocated internal resources. Now our agents focus on complex case resolution and improving our overall support process.
Thanks to AI, we reallocated internal resources. Now our agents focus on complex case resolution and improving our overall support process.
Carola
Head of Customer Service @Fatture in Cloud
Aura AI breaks siloes to
work across all your channels
Customerly AI works across live chat, email, WhatsApp, Facebook Messenger, and your mobile apps all in one orchestrated motion. Zendesk's AI can only see one at a time.
Marta
Head of Customer Success @Nibol
Customerly gave us everything in one place: Messaging, Live Chat, NPS, and Help Center, plus a team that's always there to help us use them at their best.
Customerly gave us everything in one place: Messaging, Live Chat, NPS, and Help Center, plus a team that's always there to help us use them at their best.
Marta
Head of Customer Success @Nibol
Best AI agent for Zendesk: Aura vs Zendesk AI vs Intercom Fin
Teams on Zendesk have three realistic options for an AI agent: Zendesk's own AI agents, Intercom Fin if they are willing to move, or Aura, which works on top of Zendesk or with Customerly's inbox. The differences that matter are where the agent runs, how it is billed and how much setup every new language or channel adds.
| Criteria | Customerly Aura | Zendesk AI agents | Intercom Fin |
|---|---|---|---|
| Where it runs | Inside your Zendesk, or in Customerly's inbox | Inside Zendesk only | Intercom only |
| Pricing model | $0.45 per AI conversation, flat | Per automated resolution plus Suite seats | Per resolution (~$0.99) |
| Languages | Any language, no per-language setup | Replies kept per language | Fixed list of supported languages |
| Actions on your systems | AI Missions written in natural language | Procedures and API integrations | Fin Actions |
| Channels | Chat, email, WhatsApp, Facebook Messenger, in-app | Zendesk channels | Intercom channels |
| Migration help | Free, assisted by Customerly's team | Not applicable | Self-serve |
Zendesk pricing and AI statements are checked against Zendesk's own documentation; see the Zendesk AI alternatives page for the sources, the Customerly vs Zendesk comparison for the full feature list, and the Aura AI customer support agent page for how Aura resolves tickets.
Built for the way your industry works
A straightforward rollout your team can manage
Three steps, with our team next to yours at every one of them.
Connect your setup and pick the first use cases
Our team does itWe connect Customerly to Zendesk and your core systems, then identify the highest impact requests to automate first.
Define how each request category is handled
TogetherWhat the AI can do, which data it uses, and when it hands over to a person.
Roll out, then expand across your organization
Your team, with ours alongsideStart small on real tickets and widen the scope as it proves reliable.
What would you save if your
AI Agent resolved every ticket?
TeamSystem Fatture in Cloud is the leading invoicing software in Italy, serving 600,000+ customers. One of the country's most successful scaleups.
See Case Study“Whenever we launched a new feature, support tickets would spike 2–3x and overwhelm the team. Now, with Customerly, around 60% of requests are handled by AI so even major spikes barely affect us.”
Whenever we launched a new feature, support tickets would spike 2–3x and overwhelm the team. Now, with Customerly, around 60% of requests are handled by AI so even major spikes barely affect us.
TeamSystem Fatture in Cloud is the leading invoicing software in Italy, serving 600,000+ customers. One of the country's most successful scaleups.
See Case Study
AI agent for Zendesk FAQ
What support leaders on Zendesk ask before adding Aura.
Customerly connects Aura to your Zendesk account and to the systems your support team already uses, such as billing and your product database. Aura reads your help center, understands the intent behind each ticket, takes the action the customer asked for and closes the loop. Tickets it cannot resolve are handed to your Zendesk agents with the full conversation and the reasoning behind the escalation.
No. You can keep Zendesk for ticketing and add Aura on top as the AI agent. If you later decide to move the inbox too, Customerly's team assists the migration from Zendesk at no cost, and most teams start with one brand or channel next to Zendesk.
The best AI agent for Zendesk is the one that resolves the highest share of tickets on your own help center, not the one with the most features on paper. Aura resolves 72% of conversations on average across all Customerly customers, works in any language and bills per AI conversation rather than per resolution. Test it next to Zendesk AI or Fin on the same tickets before you decide.
Zendesk AI agents are billed per automated resolution on top of per-agent Suite seats. Aura is billed at a flat $0.45 per AI conversation, whatever the outcome, on plans that start at $19 per seat per month. A conversation counts once no matter how many messages follow.
Days, not months. We connect Customerly to Zendesk and your core systems, identify the highest-impact requests to automate first, and expand from there. Aura is grounded in your existing help center, so there are no decision trees to build.
Aura escalates to a human in Zendesk instead of guessing. The agent receives the customer's account data, the conversation and Aura's confidence reasoning, so the customer never repeats themselves.
Explore the Customerly platform
- AI customer service softwareThe whole Customerly platform: Aura AI agent, helpdesk, live chat, help center and mobile SDK.
- AI helpdesk softwareOne inbox for email, chat, WhatsApp and in-app messages, with Aura resolving tickets before your team sees them.
- AI customer support agentAura resolves 72% of conversations in any language from your help center and takes actions on your systems.
Re: Booking #48213
Aura AI Agent · Customer supportto giulia.ferri@example.comHi Giulia,
Done. Your stay is now Sat 14 to Mon 16 June, same room and rate. The updated confirmation is on its way.
Aura AI Agent
Hi! Can I move my booking to Saturday?
Aura AI AgentonlineHi! Can I move my booking to Saturday?09:41 ✓✓
Done. Your stay is now Sat 14 to Mon 16 June, same room and rate. The updated confirmation is on its way.09:41
- AI live chat softwareA live chat widget for your website and product where Aura answers first and humans take over with context.
- Help center softwareA multilingual help center and AI knowledge base that customers search and Aura learns from.
- Mobile chat SDKAI live chat, help center and surveys inside your iOS, Android and React Native app with one line of code.
Make Zendesk work the way you always wanted
Get a DemoEach AI Assisted Conversation consumes one AI Conversation Credit. You'll get a set number of credits included with your plan, and you can top up anytime, since credits never expire. If you need more, AI Conversations are billed at $0.50 each when purchased on demand, or at a reduced rate of $0.45 each when bought in advance. Any conversation where Aura actively participates, whether answering or executing a task, counts as one AI conversation, regardless of how many messages follow.
Any conversation where Aura actively participates, whether answering or executing a task, counts as one AI conversation, no matter how many messages follow.
An interaction is any incoming user message, email sent, or survey response. It reflects real usage and helps keep our pricing fair and predictable.
If you're unsure, start with the included interactions in your plan. You can upgrade or add more anytime based on your traffic volume. Most teams scale comfortably with Growth or Ultimate.
No worries, Customerly scales with you. Extra interactions are billed on a pay-as-you-go basis starting at $0.99 per 1,000 interactions.