Paymo

To deliver frictionless work management software that's easy to adopt and integrate into the daily workflow - software that people actually use.

Paymo
About
We help small businesses manage their projects from planning to invoicing and everything in between.
Category
SaaS
Location
Romania ๐Ÿ‡ท๐Ÿ‡ด
Company Size
25
Challenge
We wanted to switch from Intercom because it became unbearably expensive, and we tried to find a reliable app that could offer the same features at a more affordable price.
Solution
After trying a few other solutions, we decided to stick with Customerly because it was the best deal in terms of features, price, and the support we've received. On top of that, the feature package was the closest to what we needed.
Result
We can do our job (mainly support and marketing) better and less frustrated.
"One of the Customerly features is Marketing Automation. After implementing the workflows, the engagement rate of potential customers increased by at least 20%."
Laurentiu
LaurentiuMarketing Manager @ Paymo

Paymo, a company on a mission to deliver frictionless work management software that's easy to adopt and integrate into the daily workflow, found their solution in Customerly. They were in search of an Intercom alternative that could offer the same features at a more affordable price. After trying a few other solutions, they decided to stick with Customerly because it was the best deal in terms of features, price, and the support they received.

Laurentiu, the Marketing Manager at Paymo, says, "We can't function without Customerly because it's the primary tool we're using to stay in touch with our customers." This highlights the importance of customer support tools in their daily operations.

The team at Paymo appreciates the basic features of Customerly, such as notifications, assigning conversations, and leaving notes to teammates in context. These features have made collaboration more straightforward and removed the need for back-and-forth emails or other rudimentary systems.

"As mentioned before, Customerly is vital in running our business. Being able to rely upon a system that works as it should, allows us to focus on the thing that matter the most."
Laurentiu
LaurentiuMarketing Manager @ Paymo

Laurentiu also mentions, "One of the Customerly features is Marketing Automation.

After implementing the workflows, the engagement rate of potential customers increased by at least 20%." This shows the effectiveness of Customerly's marketing automation in increasing customer engagement.

+20%
Engagement rate of potential customers

Paymo also uses Customerly's in-app survey and Net Promoter Score (NPS) surveys to measure and improve customer loyalty. This has provided them with constant feedback from their customers, helping them improve their service and craft a perfect experience.

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