Paymo, a company on a mission to deliver frictionless work management software that's easy to adopt and integrate into the daily workflow, found their solution in Customerly. They were in search of an Intercom alternative that could offer the same features at a more affordable price. After trying a few other solutions, they decided to stick with Customerly because it was the best deal in terms of features, price, and the support they received.
Laurentiu, the Marketing Manager at Paymo, says, "We can't function without Customerly because it's the primary tool we're using to stay in touch with our customers." This highlights the importance of customer support tools in their daily operations.
The team at Paymo appreciates the basic features of Customerly, such as notifications, assigning conversations, and leaving notes to teammates in context. These features have made collaboration more straightforward and removed the need for back-and-forth emails or other rudimentary systems.
Laurentiu also mentions, "One of the Customerly features is Marketing Automation.
After implementing the workflows, the engagement rate of potential customers increased by at least 20%." This shows the effectiveness of Customerly's marketing automation in increasing customer engagement.
Paymo also uses Customerly's in-app survey and Net Promoter Score (NPS) surveys to measure and improve customer loyalty. This has provided them with constant feedback from their customers, helping them improve their service and craft a perfect experience.