Nibol

Increased agility in handling customers’ requests with an efficient interaction between team members for ticket management

Nibol
About
Nibol’s mission is to make people free to work and connect anywhere they feel happier.
Category
SaaS
Location
Italy 🇮🇹
Company Size
10-20 teammates
Challenge
Managing all the activities of the Customer Success team with a single - easy to use - tool
Solution
Customerly not only has Messaging, Live Chat, NPS and Help Centre exactly as we needed, it has also a team that constantly supports us in making the best use of the tool
Result
Increased agility in handling customers’ requests with an efficient interaction between team members for ticket management
" Customerly saved us time and it's helping us having better relationship with users "
Marta
MartaHead of Customer Success @ Nibol

Nibol, a company that builds ready-to-use solutions for managing workplaces both inside the office and remotely, uses Customerly, a leading customer service tool, to manage all activities of their Customer Success team. They chose Customerly over other Intercom Alternatives due to its competitive pricing, full feature set, and the fact that it's Irish with data fully hosted and processed in the EU.

One of the main benefits of using Customerly for Nibol is the increased agility in handling customers’ requests. The live chat feature allow for efficient interaction between team members for ticket management. This has not only saved them time but also helped them build better relationships with users.

Customerly's email marketing automation software have also improved their team's workflow. The accessibility of managing tickets from the Customerly Mobile App has improved their day-to-day operations.

Nibol is particularly fond of the fully-featured live chat feature. It allows them to instantly build a relationship with users who write to their Support.

The self service support offered by Customerly's Help Center has been a game-changer for Nibol. The AI-powered, multilingual Help Center has enabled them to reduce costs and delight customers globally.

By using Customerly's Net Promoter Score (NPS) surveys, Nibol has been able to measure and improve customer loyalty. This has provided them with constant feedback from their customers, helping them improve their service and craft a perfect experience.

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