Nibol

Increased agility in handling customers’ requests with an efficient interaction between team members for ticket management

Nibol
About
Nibol’s mission is to make people free to work and connect anywhere they feel happier.
Category
SaaS
Location
Italy 🇮🇹
Company Size
10-20 teammates
Challenge
Managing all the activities of the Customer Success team with a single - easy to use - tool
Solution
Customerly not only has Messaging, Live Chat, NPS and Help Centre exactly as we needed, it has also a team that constantly supports us in making the best use of the tool
Result
Increased agility in handling customers’ requests with an efficient interaction between team members for ticket management
" Customerly saved us time and it's helping us having better relationship with users "
Marta
MartaHead of Customer Success @ Nibol
How would you describe Nibol?

Nibol builds the only ready-to-use solution that lets companies manage their workplace inside the office and anywhere remotely. Using Nibol employees can work at the office or from home, co-working spaces and other private venues.

Why did you choose us over Intercom?

We have chosen Customerly over Intercom because its competitive pricing. It's fully featured and holds its own against big competitors. It is Italian, with data fully hosted and processed in EU. Interaction with the Customerly team.

What are the benefits to use Customerly?

Saved us time and it's helping us to have better relationship with users.

How Customerly has improved your team work?

Efficient interaction between team members for ticket management (via Notes)

How has Customerly improved your day-to-day life?

Accessibility: managing tickets from Customerly Mobile App

What's the coolest feature Customerly has?

We love the fully-featured Live Chat. It allows us to instantly build a relationship with users who write to our Support. We are looking forward to use Customerly for marketing.

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  • appinstitute
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  • paymo
  • startupgeeks
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  • tweethunter
  • nibol