Unlock Customer Loyalty with Net Promoter Score
Measure and improve customer loyalty with Net Promoter Score (NPS) surveys.
No Credit Card
Install in 60s
14-day Free Trial
This is how NPS is going to help you grow
1
Select and send
Decide to whom you want to send the NPS survey (e.g. Only users after 7 days)
2
Receive feedback
Get constant feedback from your customers on daily basis
3
Improve your Customer Satisfaction
Learn from your customers additional feedback on how to improve your service
4
Repeat
Go back to step 2 and iterate this process to craft a perfect experience
Send the NPS email survey when you want
Choose your own rules and we will deliver automatically for you the NPS survey via email. Sit, relax and enjoy your results
Filter Feedback based on what matters to you
Thanks to our integrated Business Intelligence your can filter your NPS results on every rule of yours
We improved our platform by getting immediate feedback from our customers
Yari, CEO @ Not Just Analytics
Quick look at your new promoters
In your dashboard quickly look at your new fans and focus on how to improve the experience for your detractors
Get guidance from your customers’ additional feedback
Your customers are talking and you better listen to them before they go elsewhere
By the way, this is our NPS Score
The NPS Score goes from -100 to 100. The higher the better. If it’s above 0 you are growing by word of mouth.
Check other superpowers of Customerly Live Chat
Funnels & Automation
Grow your business on autopilot with Customerly’s intelligent marketing automations
Start improving your customer satisfaction
Create astonishing human customer service that leads to long term success for your business
No Credit Card
Install in 60s
14-day Free Trial
You'll be in good company
0 businesses rely on us to improve their support, sales and marketing automationArticles on Net Promoter Score
NPS vs. CSAT: Which Customer Feedback Metric Offers the Most Insights?
Discover NPS vs. CSAT pros and cons, and choose the right customer satisfaction metric for your business. Read our expert guide now.
Turning NPS Detractors into Promoters: Strategies and Best Practices
Learn how to tackle NPS detractors and turn them into promoters with our expert tips. Improve customer satisfaction and loyalty now.
Boosting Product Adoption through Customer Feedback Analysis
Boost your product adoption rate with these expert tips. Learn how to improve user onboarding, drive engagement, and increase customer loyalty.
6 Essential Customer Satisfaction Metrics to Track
Discover the most important customer satisfaction metrics to start tracking in your company, and learn best practices to collect valuable feedback from your customers.Frequently Asked Questions
Here we collected some of the answer you might be searching for regarding the NPS
What is NPS?
The NPS is a survey usually delivered in app or via email that helps you find out who among your customers are willing to refer your products to their friends
How to calculate NPS?
To calculate the NPS Score you need to calculate the percentage of responses between 9 to 10 (Promoters) and subtract the percentage of people that voted from 0-6 (Detractors). This way your NPS score will range from -100 to 100.
What does NPS stand for?
NPS stands for Net Promoter Score. The Net Promoter Score is a survey usually delivered via email that gives you a score from -100 to 100.
What is a good NPS score?
A good NPS Score is anything that goes above 0. The higher the better. If your NPS score is above the zero means you have got more promoters than detractors. A great NPS is something above 50.
What is NPS score?
The Net Promoter Score is a survey usually delivered via email that gives you a score from -100 to 100.
Our mission at Customerly is to help and inspire at least 1 Billion people.
© 2015-2023 Customerly Ltd.
Based in Ireland 🇮🇪 All data is stored in EU only.
Social
Choose your language
