NPS helps you find out who among your customers are willing to refer your products to their friends
Decide to whom you want to send the NPS survey (e.g. Only users after 7 days)
Get constant feedback from your customers on daily basis
Learn from your customers additional feedback on how to improve your service
Go back to step 2 and iterate this process to craft a perfect experience
Choose your own rules and we will deliver automatically for you the NPS survey via email. Sit, relax and enjoy your results
Thanks to our integrated Business Intelligence your can filter your NPS results on every rule of yours
In your dashboard quickly look at your new fans and focus on how to improve the experience for your detractors
Your customers are talking and you better listen to them before they go elsewhere
The NPS Score goes from -100 to 100. The higher the better. If it’s above 0 you are growing by word of mouth.
Deploy a self-service help center with intelligent automation
Send in-app surveys to learn exactly what your customers think
Grow your business on autopilot with Customerly’s intelligent marketing automations
Create astonishing human customer service that leads to long term success for your business
Here we collected some of the answer you might be searching for regarding the NPS
The NPS is a survey usually delivered in app or via email that helps you find out who among your customers are willing to refer your products to their friends
To calculate the NPS Score you need to calculate the percentage of responses between 9 to 10 (Promoters) and subtract the percentage of people that voted from 0-6 (Detractors). This way your NPS score will range from -100 to 100.
NPS stands for Net Promoter Score. The Net Promoter Score is a survey usually delivered via email that gives you a score from -100 to 100.
A good NPS Score is anything that goes above 0. The higher the better. If your NPS score is above the zero means you have got more promoters than detractors. A great NPS is something above 50.
The Net Promoter Score is a survey usually delivered via email that gives you a score from -100 to 100.