AHT Meaning: Average Handle Time and How Can It Help Your Business?
AHT meaning – what exactly is AHT and how can it help your company? Read to find out how to excel in customer experience.
CEO @ Customerly
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Customer Satisfaction
Customer satisfaction is the key metrics any company should track to improve its services. Track how happy your customers are with your product or services.
The Power of Customer Experience Analytics: How to Use It to Optimize Your Business Strategy
Optimizing customer experience increases revenue. Learn how to use customer experience analytics to optimize your metrics and processes.CEO @ Customerly
10 examples of in-app surveys templates with questions and the best tools
Discover the best way to run in app surveys effectively with ready-to-use templates and a list of tools with SDKs to use in your mobile app.CEO @ Customerly
Knowledge Base: The Definitive Guide
Share company knowledge with employees and customers. Effectively build an internal and external knowledge base with this definitive guide.CEO @ Customerly
The Best Canned Response Templates for Live Chat
Struggling to find the right way to reply to your customers? Here you can find a list of the most used canned response examples ready to useCEO @ Customerly
How to win at customer service automation to save time and increase customer satisfaction
Discover how you can benefit from customer service automation without sacrificing customer satisfaction. Best practices and successful cases.CEO @ Customerly
6 Essential Customer Satisfaction Metrics to Track
Discover the most important customer satisfaction metrics to start tracking in your company, and learn best practices to collect valuable feedback from your customers.CEO @ Customerly
How to Use Great Customer Service for Your Marketing Strategy
Great customer service is not only essential for keeping your existing customers, it is also a way to bring in new ones.
Content Writer
How to calculate the Net Promoter Score (NPS) with the NPS formula
Discover how to calculate Net Promoter Score. Automate NPS Surveys collection and improve your customer satisfaction.CEO @ Customerly
How to install Customerly Live Chat with Google Tag Manager
Tutorial on how to Install Live Chat with Google Tag Manager. Easily add to your tags a live chat and support your customers in seconds.
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