7 Live Chat Triggers to improve your SaaS user engagement and retention

Get the most out of your behavioural messaging by installing these live chat triggers to better engage and retain your SaaS customers

Luca Micheli

CEO @ Customerly

Customerly Blog

Name: Customerly
Brand: Customerly
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We help you get better at Customer Service and Marketing Automation: detailed tutorials, industry insights and tips and tricks to help you grow

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Customer service is the key strategy of any business of providing support to prospects and existing customers

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We believe marketing is crucial for any great product to reach its audience effectively.

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Customer Satisfaction

Customer satisfaction is the key metrics any company should track to improve its services. Track how happy your customers are with your product or services.

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Latest posts

The #1 Intercom alternative for an easy and painless switch

Inspiration•14 mins read

The #1 Intercom alternative for an easy and painless switchAre you searching for the best Intercom alternative to save costs? Here is the best you can find in the market. Importer included.

Luca Micheli

CEO @ Customerly

Here’s how we are redefining customer-centric communications in 2022

Inspiration•13 mins read

Here’s how we are redefining customer-centric communications in 2022Here a recap of the amazing year together and what's coming in 2022. See how we are redefining the communications with your customers.

Luca Micheli

CEO @ Customerly

Inspiration•10 mins read

Happy 4th Birthday Customerly

Luca Micheli

CEO @ Customerly

How to avoid the Gmail Promotions Tab and get more opens

Marketing•12 mins read

How to avoid the Gmail Promotions Tab and get more opensIf your campaigns are ending in the Promotions tab we have got 12 best practices on how to avoid the Gmail promotion tab and get more opens.

Luca Micheli

CEO @ Customerly

How to Win at Customer Support with a Self-Service System

Customer Service•10 mins read

How to Win at Customer Support with a Self-Service SystemDiscover our tips on how to create a self-service customer support system that helps your customers, and takes the weight off your support team.

Luca Micheli

CEO @ Customerly

6 Essential Customer Satisfaction Metrics to Track

Customer Satisfaction•13 mins read

6 Essential Customer Satisfaction Metrics to TrackDiscover the most important customer satisfaction metrics to start tracking in your company, and learn best practices to collect valuable feedback from your customers.

Luca Micheli

CEO @ Customerly

Inspiration•10 mins read

How we have got 13k B2B Signups with our WP Live Chat plugin without burning MoneyLaunching our Live chat plugin on WordPress was one of the best investments of time for our SaaS organic acquisition. Discover the full tutorial

Luca Micheli

CEO @ Customerly

Customer Service•4 mins read

Video Live Chat for WebsitesThe Video Live Chat you can install in less than 60s on your website and allows you to video chat with your customers with just one click.

Luca Micheli

CEO @ Customerly

LiveAILeads: The New Era of Live Chat is Here

Customer Service•3 mins read

LiveAILeads: The New Era of Live Chat is HereLiveAILeads was the April fool feature we have never released of course. It would be nice to have though such a feature

Luca Micheli

CEO @ Customerly

The definitive tools list to run your SaaS

Resources•2 mins read

The definitive tools list to run your SaaSIf you are running a SaaS this is the definitive list of tools we use everyday for improving our business and manage the team.

Luca Micheli

CEO @ Customerly

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Customer Service

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Customer Service•10 mins read

Luca Micheli

CEO @ Customerly

Customer Satisfaction•13 mins read

Luca Micheli

CEO @ Customerly

Marketing Automation

See all

Marketing•12 mins read

How to avoid the Gmail Promotions Tab and get more opensIf your campaigns are ending in the Promotions tab we have got 12 best practices on how to avoid the Gmail promotion tab and get more opens.

Luca Micheli

CEO @ Customerly

Inspiration•10 mins read

Luca Micheli

CEO @ Customerly