We improved our platform by getting immediate feedback from our customers

Not Just Analytics uses Customerly to automate marketing comunications, improve customer support with live chat, and deliver newsletters to their customers efficiently.

Can you give a brief description of your company?

We help people to better manage their Instagram profiles and those of their clients through the reading of insights in a meaningful way.

"We improved our platform by getting immediate feedback from our customers "

YariCEO @ Not Just Analytics

What trends in your industry drove the need to use Customerly?

To manage the whole communication with the thousands of people that uses our website everyday from all over the world.

What feature of Customerly is most appealing?

Funnels and live chat!

How easy has been to implement our solution?

It was very easy! Our developer Andrea took a few minutes to go live with the chat.

"We have optimized our conversion rate from free to paying users and that lead to an increase of our MRR. "

YariCEO @ Not Just Analytics

Has Customerly saved you money? How much?

I like to see it from the other perspective. How much it makes us earn more! I am not able to quantify it right now, but thanks to funnels and live chat I can say we can better optimize the conversion process of "undecided" users

Has Customerly improved your productivity?

We've created different teams where we can save useful chats, likes suggestions for improvements for instance, or to assign urgent tasks to the right persone in the team!

What have you been most impressed with?

Constant work from the team to introduce cool and useful features every time!