We improved our platform by getting immediate feedback from our customers

Not Just Analytics, a company that helps people manage their Instagram profiles, uses Customerly, the best customer service tool, to automate marketing communications, improve customer support with the live chat feature, and deliver newsletters to their customers efficiently.

The need to use Customerly was driven by the need to manage communication with thousands of people that use their website every day from all over the world. The SaaS onboarding tool and live chat feature of Customerly are most appealing to them.

Implementing our solution was very easy for them. Their developer, Andrea, took only a few minutes to go live with the chat, demonstrating the efficiency of our live chat feature.

With the help of Customerly, Not Just Analytics has optimized their conversion rate from free to paying users, leading to an increase in their Monthly Recurring Revenue (MRR). They see the value not just in terms of cost savings, but more importantly, in the additional revenue they generate, thanks to the SaaS onboarding tool and live chat feature.

Customerly has also improved their productivity. They've created different teams where they can save useful chats, like suggestions for improvements, or to assign urgent tasks to the right person in the team. This is where our in-app survey tool comes in handy, allowing them to gather immediate feedback from their customers.

They've been most impressed with the constant work from the Customerly team to introduce cool and useful features every time. This commitment to continuous improvement is one of the ways we help our clients improve their net promoter score.

Can you give a brief description of your company?

We help people to better manage their Instagram profiles and those of their clients through the reading of insights in a meaningful way.

"We improved our platform by getting immediate feedback from our customers "

YariCEO @ Not Just Analytics

What trends in your industry drove the need to use Customerly?

To manage the whole communication with the thousands of people that uses our website everyday from all over the world.

What feature of Customerly is most appealing?

Funnels and live chat!

How easy has been to implement our solution?

It was very easy! Our developer Andrea took a few minutes to go live with the chat.

"We have optimized our conversion rate from free to paying users and that lead to an increase of our MRR. "

YariCEO @ Not Just Analytics

Has Customerly saved you money? How much?

I like to see it from the other perspective. How much it makes us earn more! I am not able to quantify it right now, but thanks to funnels and live chat I can say we can better optimize the conversion process of "undecided" users

Has Customerly improved your productivity?

We've created different teams where we can save useful chats, likes suggestions for improvements for instance, or to assign urgent tasks to the right persone in the team!

What have you been most impressed with?

Constant work from the team to introduce cool and useful features every time!

Which other alternatives were you considering to use?

We were considering Intercom as alternative but was way to expenive for us and couldn't align with our growth.