Feed Donkey

Our mission is to build better feeds, to drive more successful marketing

Feed Donkey
About
Feed Donkey is a marketing automation tool at that enables Shopify merchants to build accurate, up to date and complete product catalog feeds to power ads.
Category
SaaS
Location
United Kingdom 🇬🇧
Company Size
Startup
Challenge
As well being a competent and user friendly comms tool, its an important part of our on-boarding process when users install us for the first time. And this aspect is also an MVP criteria for the particular app store we sell through.
Solution
When we found Customerly though, we dropped onto a real gem with the right balance of features vs cost for a small startup like ours. Fantastic responsive support as well which helps immensely when you are feeling your way like we were.
Result
We are a B2B solution, we live or die by responsive, efficient communications. Customerly is by far the best tool we have found to make sure we are delivering on our promises. And that is the result - our customers are happy and served.
Can you give a brief description of your company?

Feed Donkey is a marketing automation tool at that enables Shopify merchants to build accurate, up to date and complete product catalog feeds to power ads.

"Since implementing chat triggers on our pricing page resources we have observed visit to conversion rates increase by at least 30%."
Martin
MartinCEO @ Feed Donkey
How have you benefited from using Customerly?

We deliver a better user experience to both leads browsing our sales material as well as users on-boarding and we can easily track this too.

Do you have any metrics that has been improved by using Customerly?

Since implementing chat triggers on our pricing page resources we have observed visit to conversion rates increase by at least 30%.

+30%
Conversion rate

How Customerly has improved your team work?

It makes visibility and sharing of customer contact really straightforward and well organised. We are a very small team right now, but division of workload and channeling of messages according to priority is still important for us.

How has Customerly improved your day-to-day life?

It gives us peace of mind that we can present a professional face to our clientelle. And great QoL things - the mobile app is super-convenient.

What's the coolest feature Customerly has?

Chat Triggers & Custonerly API.

Why did you choose us over Intercom?

By far the best balance of cost vs features for us as a startup.

We were using Intercom & we definitely needed to continue the smart triggered messaging for both onboarding and lead conversion.

What would you say to other businesses facing the same challenges as you did?

Stop looking Customerly is the solution you need.

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