If you’re looking for an advanced customer communications platform, chances are you’ll love Intercom… until you see the pricing 😬
Perhaps you are already using it, but it’s becoming quite costly as your business needs increase.
On the other hand, it takes so much time to customize the tool and collect the data that you probably don’t want to go through the same process again.
What if we told you there are Intercom alternatives that provide just as many functionalities (and even more) at a much more reasonable price? Customerly, the tool we created even has a built-in Intercom importer that transfers all your data automatically.
Sounds too good to be true?
Luckily, it’s not. Let’s look at 14 best Intercom alternatives to try for your business!
Customerly is the most sophisticated behavioural messaging platform that helps you send the right message at the right time to your target audience.
We offer a wide range of services, including:
You can keep all of your customer-related campaigns centralized in Customerly.
It’s no surprise that Customerly is the #1 Intercom alternative for an easy and painless switch.
Here are some benefits Customerly offers to improve customer satisfaction and communication.
Customerly’s goal is to help centralize all communications. This means you can have all data about your users, teams, and conversations in a single, shared inbox.
What does this look like?
On the left side, you can find:
This means that you can easily mention any of your teammates and assign them conversations. You can also schedule messages for later, filter them based on a number of criteria and make tags that show the progress of each conversation. To save everybody’s time, you can set up your own canned responses with one short key in a second.
This brings us to one of the most interesting features — the template builder. You can drag and drop text blocks, images, gifs, buttons and many more without any coding knowledge.
You can use these templates for:
If you don’t know where to start, Customerly also offers a rich library of pre-made templates that you can use.
Moving on to the right side now. Here, you can get all details about your users. This includes:
Customerly also offers inline instant translation to help you communicate with people all over the world. In case your customers need more than a written note, you can start a video call within the chat. No need to use any additional video conferencing tools. Pretty cool, right?
Now let’s talk a bit more about Customerly’s Help center.
Did you know that the average cost for each support ticket is $5? Plus, research shows that 67% of people actually prefer self-service over a talk with a human agent.
So why not give people all the information that they need?
Customerly helps you make a rich knowledge base that people can access within the chat widget. They don’t even have to switch tabs to open articles – they can read everything they need in a single place. Here’s how it works:
Customerly then automatically matches customer requests to keywords and sends the right info to the customer. The best thing is that people can read all articles within the chat widget without opening new tabs.
Voila, customer crisis avoided and money saved!
Customerly’s goal is to redefine customer-centric communication. This is where workflows come into play.
You can use workflows to cover different campaigns, such as:
Customerly workflows are very easy to make. First, you need to create a list of contacts and identify the end goal of your emails. Second, you can create an email template (or simply choose from Customerly database). Finally, you must determine which emails or chats you want to automate and adjust the settings accordingly.
To emphasize the importance of workflows, let us share some numbers. One of our clients reported a 20% increase in customer engagement after implementing Customerly workflows.
With Customerly, you can send quick surveys to be answered directly through the live chat feature. This method provides up to 65% more responses than email surveys.
Customerly also tracks customer loyalty to your brand by emailing Net Promotor Score—NPS—surveys that provide immediate customer feedback.
You can use this feedback to identify what people enjoy the most and everything you need to improve.
Live chat widgets are available through many, if not all, Intercom alternatives on our list. Customerly, however, takes it up a notch with live video chat services to strengthen personal relationships with clients and ultimately increase revenue.
This feature provides real-time support to customers via desktop or mobile app. The built-in screen share option encourages a live step-by-step tutorial for customers to avoid any doubts or unanswered questions about their inquiries.
Improvements can’t be made without first measuring success. This is why Customerly believes in making reports for everything!
You’ll be shocked when you see Customerly’s affordability with all these features and more.
“I love that you can set up a knowledgebase along with a live chat for all visitor inquiries. Gone are the days when I’d have to use multiple software.”
HelpCrunch is another highly-rated Intercom alternative to consider. This platform prides itself on its multi-channel customer support.
You can stay connected to your customer base on one dashboard—regardless of the conversation’s origin.
People usually love HelpCrunch because of its transparent pricing, customer-centric support team and customizable chat.
“Excellent price point and has all the most important features I was looking for. Support has been excellent for me so far to help me get started. It also has a multilingual feature that I absolutely need for my Canadian customers.”
Olark is a live chat software system that allows you to engage with customers instantly. Website visitors can easily contact your business directly through a chatbot on your website with this live chat feature.
The live chat system permanently saves chat transcripts for future reference. This means that you can use keyword searches through old chats to find a solution quickly.
Using these transcripts, you can also form canned responses for shortcut replies when dealing with frequently addressed topics.
“Olark offered the basic features that you’ll need for your business to start chatting with customers on your website. It has an easy-to-use interface. Chat is another avenue to engage with customers who are not willing to call or email.”
Crisp is primarily known as one of the cheaper Intercom alternatives when it comes to customer service software. They even offer a free limited plan.
The advanced ticketing system streamlines customer communication. All support agents can view tickets simultaneously using this system. The option to create automated messages for each ticket is also helpful when the team is extra busy or out-of-office.
“I love the feature set they have, and the support is very responsive. We are using the service for 6 months since launched MVP and going to upgrade soon as the activity is increasing. I also love their different language feature as we are servicing clients globally.”
Freshdesk is good for growing businesses because the pricing plan is agent-dependent. You can easily add additional customer support staff to the account at any time and the price of the selected plan increases accordingly.
Another reason Freshdesk is one of the popular Intercom alternatives is advanced security. The company performs frequent network and system audits to ensure maximum user protection and data protection.
“The interface is intuitive and customizable, and the canned responses save a great deal of time for my team and me. The interface allows us to see all open tickets and of all closed tickets, and there is a search function that has never failed me”
Twilio is one of the most data-based Intercome alternatives on the list. The Twilio Segment customer data platform—CDP—provides insight into each customer with immediate first-party information.
This customizable application on this software offers a unique experience for each business. This includes everything from marketing campaigns to the flexible cloud contact center.
“Fantastic service for the money they ask for! Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages. Certainly, it has a learning curve, but overall it’s much easier to get set up and running than most of its competitors in the industry.”
Hubspot is a pretty popular name in the sales and marketing industry. It makes sense that they would branch out and offer a customer service hub to their repertoire.
This could be a practical Intercom alternative for you if you already use other Hubspot tools. Being familiar with the desk software makes it easier to get started using the live chat, omnichannel messaging platform and inbound calling features.
“HubSpot Marketing Hub is easy to use and includes many excellent tools to help marketers do their job. Nothing feels clunky or like a disjointed, hamfisted acquisition add-on. The HubSpot team constantly adds new functionality and features, driving more value to users.”
Automation is key to Drift customer relationship management. The AI-powered customer service chatbots give assistance immediately and can be customized to fit the unique look of your business.
Drift’s main objective is growing your revenue and pipeline. That is why the live chat feature is not only used by the support agents, but also by the sales and marketing team. You have the ability to assist, up-sell and advertise all in one conversation.
“It is helpful that the platform is able to understand what human is saying and know what part of the website to point someone to. It can also send PDFs of white pages that someone may have an interest in seeing.”
LiveAgent is an Intercom alternative that communicates its priority through its name. A ticketing system controls live chat conversations. In these convos, live chat agents utilize customer profiles when answering customer questions.
It’s one of the great live chat Intercom alternatives with an extensive list of 135 features. Animated chat button and personalization components give LiveAgent an edge up in the market.
“LiveAgent is a really eas to set up tool which heps us a lot in our day to day work. It takes a lot of work from us and offers a really simple but great overview about all your problems. It is very beneficial and worth it’s money for sure.”
The coolest thing about ClickDesk is the video chat feature. Customer support agents can give detailed explanations through a video chat with their customers in just one click.
ClickDesk also offers a mobile app for its powerful live chat tool. This functionality is super flexible and supports quality customer interactions. Live chat mobile makes it simple to answer customer questions from any place at any time.
“Very user friendly for the agents, no need to be tech savvy to use it, easy implementation, great knowledge base.”
LiveChat is for those looking for a more direct help desk software without all the bells and whistles. It is made to support customers without a complicated setup or time-consuming app modifications.
LiveChat’s interactive messaging platform shares announcements, promotes new products and interacts with customers on a more personal level. On this platform you can reach out to clients with a personalized message based on their profile and behavior on your site.
“Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business.”
HelpScout has been in the game since 2011. It has the quality customer service experience it takes to be a great Intercom alternative.
The highest-rated features include email-to-case, ticket response user experience and the centralized customer portal. Helpscout can help you increase company productivity by 52% through an organized inbox and task automation.
The tool’s customer support software fits well with companies of all sizes and client bases, from small businesses to giant enterprises.
“Very easy to set up and maintain a workflow. As a result, our customers are very happy with the human support and self-service received. Docs are awesome – our team can plan accordingly, write and publish the product documentation in one place.”
Zendesk holds its efficient ticketing system in pretty high regard. It can organize, set a status and transfer tickets rapidly to decrease customer wait time.
Zendesk help desk software provides cross-channel support through a centralized CRM that is marketed mainly toward larger businesses. The software can increase ROI by strengthening employee satisfaction and saving big on licensing.
“It gives you the freedom and tools to develop a structure in your customer support channels while maintaining flexibility to adapt to your needs. Evaluations of competitors have shown a higher degree of personalisation.”
The main objective of this Intercom alternative is to combine customer service with sales to generate more revenue. This is done through the live chat widget, chatbot tools and the offering of various discounts during the user experience journey.
Not to mention, the free account with Tidio is one of the last-standing free Intercom alternatives available and includes a lifetime of unlimited conversations.
“Being able to see when an active visitor is on the site, and being able to take over the chat when the boot is unable to continue to increase the interactions with the customer.”
As you probably know by now, Intercom is a popular customer communication platform that is used for sales and customer support. Its most notable features include a modern messenger and interactive live chat installable on any website.
So…why should anyone be searching for the best Intercom alternatives in 2022?
Intercom is expensive. Companies with limited budgets are no longer able to afford this once-novel business messenger software.
Besides, the Intercom alternatives provided on the list above have similar features and are cheap as chips in comparison!
It’s been said that the Intercom customer service department needs to step its game up, especially considering the company offers customer service software!
Customers are searching for viable Intercom alternatives because of delayed responses and the passing around of tickets through departments with no answer in the end.
Bugs happen, we get it. However, fewer glitches are expected from a senior customer service platform such as Intercom.
These Intercom bugs are highly evident in their email automation tool feature. These software problems have also been reported as long-standing, among other important company features.
Finding the best Intercom alternative really depends on what your company prioritizes from its customer service platform.
You probably want to choose an Intercom alternative that integrates well with big names in social media—Facebook, Instagram or WhatsApp for example.
It’s important to consider a transparent flexible pricing plan which allows enough interactions compared to the traditional contact-based pricing plans. You won’t be charged per contact anymore but only with the contact, you are interacting with. Also, you need to be able to add service agents for a reasonable fee.
Choose Intercom alternatives that focus on addressing any issues with real solutions. i.e. How to get more opens of your email campaigns.
Different Intercom alternatives will work for different businesses. You must choose a software solution that aligns with your company’s specific goals and objectives.
|Standout Features||Pro Plan Price||Offers Free Plan|
|Customerly||Unlimited Contacts & Intuitive Help Center & NPS Score Surveys||$82/month (10 users)||YES|
|Help Crunch||Unlimited Chats & Contacts||$20/month |
|Olark||Report Transcripts||Unique Pricing||NO|
|Crisp||Advanced Ticketing System||$25/month |
|Freshdesk||Shared Conversations||$59/month |
|Twilio||Multi-Media Personalized Campaigns||Flexible Pricing||NO|
|Hubspot||VoIP Direct Calling||$375/month (5 users)||YES|
|Drift||Self-Service Bots||$600/month (10 users)||YES|
|LiveAgent||212 Integrations||$29/month |
|ClickDesk||Live Chat Video & Voice Messaging||$25/month |
|LiveChat||“#”-Driven Canned Responses||$49/month|
|HelpScout||Collaborative Inbox Note Sharing||$65/month |
|Zendesk||Organized Ticketing||$79/month |
|Tidio||Facebook Messenger Integration||$39/month |
To conclude, it’s all about quality customer support and communication channels when trying to boost business.
Intercom is not the only player in the game and certainly not the g.o.a.t. in customer service. With over 800 customer service software listed on the G2 website, you can be sure there is a better solution.
Take Customerly for a test drive with the 14-day free trial to really experience the difference that the best Intercom alternative can make for your customers!
Intercom competitors are customer service platforms offering features and software similar to Intercom but at a better price. They include customer services software companies such as Customerly, HelpCrunch and Orlark.
Intercom and Zendesk are both customer service platforms that offer similar features but are not the same. Zendesk’s features focus on personalized messaging, while Intercom has more variety of broader software and customer service tools.
Intercom offers a 14-day free trial for customers who enter their credit card details at sign-up. After the 14-day trial period, there is no free plan available with Intercom.
Luca Micheli is a serial tech entrepreneur with one exited company and a passion for bootstrap digital projects. He's passionate about helping companies to succeed with marketing and business development tips.