Fatture In Cloud

Fatture In Cloud increases customer retention with faster customer service through Customerly

Fatture In Cloud
About
Fatture in Cloud is the leader invoicing software in Italy with 500.000 customers. They are one of the most successful Italian startup.
Category
SaaS
Location
Italy ๐Ÿ‡ฎ๐Ÿ‡น
Company Size
Enterprise
Challenge
Increasing Customer Success Team availability for more than 500,000 customers.
Solution
Introducing Customerly to offer quick service to multiple customers at a time.
Result
Increased customer retention through improved customer service.

Achieving New Heights with Customerly: Fatture in Cloud's Success Story

Transformative Metrics:

  • 69% of Conversations Handled End-to-End by AI
  • Customer Satisfaction Score Increased from 65% to 78%
+20%
CSAT SCORE

Fatture in Cloud, a leading platform in the Italian market for invoice management, has seen remarkable improvements since adopting Customerly's AI services. By leveraging Aura, AI Intents, and AI Mission, they automated 69% of their customer support queries, allowing for seamless end-to-end handling. This transition was driven by Customerly's superior pricing model, making it an ideal Intercom alternative for their expanding SaaS user base.

+69%
Support Requests automated

Francesca, the Head of Customer Success at Fatture in Cloud, emphasizes the profound impact of customer support tools, stating, "Thanks to the effectiveness of Customerly and our customer success, we increased our ARPU by 39%."

"Thanks to the effectiveness of Customerly and our customer success, we increased our ARPU by 39%"
Francesca
FrancescaHead of Customer Success @ Fatture In Cloud

Enhanced Customer Engagement with Live Chat

The Fatture in Cloud team values Customerly's live chat feature, which allows them to promptly address every visitor's inquiries. This capability has significantly boosted customer engagement, demonstrating the effectiveness of Customerly's live chat in improving customer interaction.

"I do believe that every company must have a proper live chat customer service to boost their sales as we did"
DanieleCEO @ Fatture In Cloud

Leveraging Marketing Automation for Higher Conversions

Utilizing Customerly's marketing automation, Fatture in Cloud nurtures, engages, and recovers customers through automated emails and in-app messages tailored to user behaviors. This strategy has resulted in a higher engagement rate, converting more leads into paying customers.
+30%
Open Rate

Real-Time Feedback with In-App Surveys and NPS

Fatture in Cloud also benefits from Customerly's in-app survey and Net Promoter Score (NPS) tools to measure and boost customer loyalty. Francesca remarks, "Thanks to the integrated surveys, we can deliver in-app surveys to a specific audience and have answers in a blink of an eye." This swift feedback mechanism helps them enhance their service and craft an optimal user experience.

Running about 15 surveys annually, they utilize user segmentation for targeted delivery. While traditional NPS surveys averaged a 4.4% response rate, the in-app NPS survey saw a remarkable increase to 23.3%.
+136%
Survey Answer Rate

For the Fatture in Cloud team, in-app surveys provide valuable feedback swiftly, enabling them to make informed decisions consistently.

Live Chat Messenger Chat Details
arrow
Live Chat Messenger Conversation History

AI Support That Sets You Apart โ€” Start Leading Today.

Some of the businesses that choose Customerly
  • appinstitute
  • epayco
  • cookie-script
  • nibol
  • paykickstart
  • njlitics
  • paymo
  • startupgeeks
  • tweethunter
  • tedx
  • appinstitute
  • epayco
  • cookie-script
  • nibol
  • paykickstart
  • njlitics
  • paymo
  • startupgeeks
  • tweethunter
  • tedx