The Best Intercom alternative for an easy and painless switch

Luca MicheliDec 14, 2022
The Best Intercom alternative for an easy and painless switch

Are you searching for an Intercom alternative that cuts costs without sacrificing user experience? Are you ready to switch from Intercom without pain? We have an Intercom Importer free of charge to move all your stuff.

A survey by Firstsource revealed that “Web chat is becoming a new wave of customer relationship and management adoption tool” and this has led to an increase in demand for live chat software by 8.29%, according to a customer service report.

Thus many businesses are struggling to keep up with the demand.

Therefore, you need to find a live chat solution to give your customers the best customer support experience they deserve.

But before we go into the details, let’s look at why you may need alternatives to Intercom.

What is Intercom?

Intercom is a company that offers a customer platform to assist businesses to grow by providing Live Chat, a Help desk with a shared Inbox, Help center, Knowledgebase, and a Chatbot to help through the customer journey.

Reasons you need an Intercom alternative

1.  Intercom is expensive

The truth is, that many startups and growing businesses are low on budget. Especially after the Winter is coming announcement from YCombinator. You should choose good software, but also easy to manage financially. But, Intercom is expensive. It is not for small businesses low on budget.

2.  Intercom charges for Active users

Recently, Intercom changed its pricing model, charging per active user. This means that every visitor that comes to your website is counted as an active user even though they are not real users. Apart from that, any user who updates their data is also counted as an active user.

Because of all these issues and many more, you need alternatives to Intercom.

Let’s get started.

Things to consider before switching to an Intercom alternative:

  • The switch must be as frictionless as possible
  • You want to keep as much business data as possible
  • Transitioning your team should be easy
  • It must be worth the effort to switch with a good cut

We have covered hundreds of switches from Intercom customers who were searching for an alternative like you and we know how to help you the best with your transition that covers all the above.

Intercom alternative for your customer support

Let’s start with your inboxes. This is where you and your team will be working all day long, so is one of the most important aspects you want to check for your Intercom alternative.

Intercom alternatives feature Inbox

This is what Customerly Inboxes look like and how it will help your team to stay on track with your customer communications.

  • Collaborate with different teams
  • Unify conversations from live chats, email, Facebook messenger and API.
  • Mention your team or teammates in a conversation
  • Schedule a message for later
  • Check all your contact details on your right
  • Track company details as well
  • Add conversation tags and filter inboxes by them
  • Insert any help center article in messages
  • Add canned responses and recall them quickly with a shortcut
  • Use shortcuts to speed up your work
  • Edit and Delete sent messages
  • Video call and Screen Share your users to better help them where they are
  • Auto-assign conversations with smart assignment rules.

As you can see, you can get the same value with some cherries on top, like the integrated Video call and Screenshare option.

Intercom alternatives feature Video Call

This way offering support to your customers or closing a deal while they are browsing your website will be much easier.

Let’s move to the next reason why Customerly is the best option for you to switch from Intercom. Help Center and its deep integration with our live chat solution.

Intercom alternative with Help Center?

As promised before, we are one of the best, if not the best Intercom alternatives out there, and here we go: you can move all your Intercom help center articles to our Help Center without moving a finger.

We have an Intercom importer to ease the pain on your switch.

The Help Center editor and manager it’s super fast and easy to work with when it comes to documenting your product or service.

Intercom alternatives feature Help Center

Benefits of the Customerly Help Center:

  • Use it as a standalone help center under a subdomain of yours
  • Integrate it with our live chat
  • Use our AI to let us reply with the most useful articles based on customer inquiries.
  • Get actionable reports on your articles’ performances to improve your articles
Intercom alternatives feature Help Center Reports

This is how your customers will find a solution by exploring your brand-new Help Center.

Intercom alternatives Help center

Now that we have covered almost all the customer support benefits, we can explore the reasons why you will love Customerly.

Intercom alternative for Marketing automation

You know how important automation is nowadays, and as your business grows, you will need to put in place automation that eases your team from repetitive tasks.

Customerly Workflows will let you automate most of your marketing activities, bringing your marketing automation to another level.

Intercom alternatives Workflow builder nodes

This is an example of a workflow you can build easily with Customerly to update your Customer Engagement Score based on your rules and filters. (We’ll talk about contact segmentation later)

Intercom alternatives Workflow builder

The brand new Workflow Editor is super fast and easy to build any kind of automation. Your rules, your results.

Monitor any goal while you keep the right customers in the loop.

A Visual email template builder for your newsletters or automation

If you want to send a custom email with a custom design, you need to do something like this in Intercom.

This is how your team can create beautiful newsletters or product updates in NO TIME with the customerly free email template builder.

If you are searching for inspiration, we have plenty of community email templates for you to use instantly.

email-template-preview-Welcome email for onboarding

Welcome email for onboarding

Send a welcome email to your new users with this welcome email template.

Get more leads and sales using Chat triggers.

You can trigger chat messages with anyone visiting your website, hovering over a part of your page, or when a user subscribes.

Triggers open unlimited possibilities, and here you can see some of the templates we have found the most impactful for our 27.000 customers.

Live chat message account profile picture
Nadia from Customerly
Do you have any questions about our plans?
Reply to Nadia

Recover pricing page abandons

Recover people on your pricing page that are about to leave with a catchy message

Live chat message account profile picture
Nadia from Customerly
Did you know that [Product] can [Product’s benefit]? Wanna know more? just say hi 👋
Reply to Nadia

Product page

Engage with people on your product pages

There are plenty of other live chat triggers you can use today to better engage with your visitors and your leads.

Intercom alternative: In-chat Surveys

We launched in-chat surveys when Customerly was founded back in 2015 so is nothing new here.

Let’s say you want to gather feedback from active users on your SaaS after completing the onboarding process.

Here you can find a survey template ready to be delivered immediately to a customer segment of your choice.

How easy was your onboarding today?
Not at all easy
Not Easy
Neither easy nor difficult
Extremely Easy
Run in-app Surveys with Customerly

Customer Effort Score

Measures how much effort a customer has to put in to use your product

Or you want to understand your SaaS usability with a survey template like the following.

Help us to improve our product
Sure, count me in
Run in-app Surveys with Customerly
This product's capabilities meet my requirements
Run in-app Surveys with Customerly
How easy is it to use the product?
Run in-app Surveys with Customerly
What's the reason for your score?
Run in-app Surveys with Customerly

B2B SaaS Usability Survey Template

Easily define the avatar that is purchasing your product

Check out our survey templates to immediately improve your customer satisfaction.

Intercom Alternative with NPS survey integrated

Speaking of customer satisfaction, if you are running NPS surveys, you know that you will need to use an external app to run the NPS. The NPS survey must be an integrated part of your customer journey.

Set your sending rules by filtering your contacts based on any action or property, and enjoy your insights.

Intercom alternatives Net promoter score

Analyze NPS Insights to get a clear path where you can improve.

Intercom alternatives Feedback with NPS

You will be able to get textual feedback to better understand which segment is happier and which one you should work on.

Intercom alternative with list segmentation

Organizing your lists and filtering your customers has never been easier. You can actually read your condition. It’s granma-proof.

No, seriously, you will immediately be able to filter any customer segment based on:

  • Contact Properties
  • Event-triggered
  • Contact Tags
  • Other lists
  • Campaigns
  • Company Properties
Intercom alternative Segmentation

With this flexibility, your marketing team will thank you.

This is what makes Customerly the best alternative to Intercom.

Customerly is currently used by over 29,000 businesses worldwide with more than 30.000 users.

Customerly integrations

Customerly, as one of the best alternatives to Intercom can be integrated with almost every tech stack you are using.

Integromat, Zapier, Zoho, Leadsbridge, WordPress and many more direct integrations are making it simple to pass data to and from Customerly.

If you think it’s insufficient, you can still explore our public API or integrate it with our libraries (newly released React).

Yes, we also have Mobile SDKs.

Customerly Customers Feedback

“Customerly has been nothing short of amazing for our team to handle customer engagement and support for our 3 SaaS apps. We are 8 months in, and still just as glad that we walked away from Intercom to Customerly. – Ty Duran

“Customerly had exactly what we were looking for: chat, help center, marketing automation, and newsletter. All these are at a competitive price. This is Why Customerly is one of the best intercom alternatives.” Laurentiu and the Paymo team switched from Intercom to Customerly.

Capterra shortlisted Customerly as the Noteworthy live chat software for the second year in a row.

Intercom alternative Customerly
Intercom alternative Customerly Capterra reviews

Customerly pricing

Customerly has four plans.  The first plan is the basic plan ($0).

It is a free plan for small business owners and teams of two that need to communicate with prospects and customers.

The second startup plan (starting at $24/mo paid yearly) is designed for a team of entrepreneurs who wants to use automation to build relationships with clients.

The pro plan (starting at $79/mo paid yearly) is designed for established businesses that need stellar customer service.

The last plan is Enterprise and starts at (starting at $129/mo paid yearly). It is created for enterprises that require a complete customer service solution with tailored features and contact numbers.

We are a small company and we are doing our best to improve our customer’s life.

This means we put our best effort into our customer’s success.


As said, you probably need to tick all the boxes to come to a conclusion, and we are sure we can tick easily all your boxes.

  • Transfer the data with our free-of-charge Importer
  • Your team will be able to quickly adapt to the new app
  • We have helped hundreds of companies reduce their costs by 80% on their Intercom bill.
Intercom alternative

Start your 14-day Free Trial and check all the features you need to see if Customerly is a good fit for you to replace Intercom.

Luca Micheli

Luca Micheli

CEO @ Customerly

Luca Micheli is a serial tech entrepreneur with one exited company and a passion for bootstrap digital projects. He's passionate about helping companies to succeed with marketing and business development tips.

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