How Leading SaaS Teams Scale Customer Support with Customerly AI
Real results from SaaS teams using Customerly's AI to automate support, cut response times, and scale CX without adding headcount, from fast-growing scaleups to category leaders like TeamSystem and Nibol.
Customerly for SaaS
TeamSystem Fatture In Cloud
60% of Customer Support Automated
Nibol
4-in-1 tools unified (Messaging, Chat, NPS, Help Center)
Not Just Analytics
5-in-1 tools consolidated (chat, funnels, inboxes, surveys, newsletters)
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Paymo
+20% lift in lead engagement after automation
Success Manager @ TeamSystem
How SaaS teams use Customerly AI
The questions teams ask before automating their support with Customerly.
SaaS teams use Customerly's AI agent, Aura, as the first responder on every conversation. It resolves common questions instantly using the knowledge base and product data, qualifies inbound leads, and escalates only the complex cases to a human with full context.
Customers automate an average of 60% of support conversations. TeamSystem Fatture in Cloud cut support costs by 83% and saved roughly €300,000 per year, while WeShoot reached an 82% resolution rate with first replies in 15 seconds. BRUM converts 18.5% of qualified inbound chats into paying customers.
SaaS scaleups and category leaders use Customerly to automate and scale customer support, including TeamSystem Fatture in Cloud, Nibol, Paymo, Not Just Analytics, BRUM, and WeShoot.
See what Customerly could automate for your team
Book a 1:1 demo and get a custom ROI projection for automating your support with Aura.
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