Customerly vs LiveAgent: The Better Alternative for Conversational Support
Discover why modern support teams are switching from LiveAgent to Customerly for faster, smarter, AI-driven customer service that scales with your business.
Why Consider a LiveAgent Alternative?
As customer expectations rise and AI plays an ever-larger role in support, more businesses are re-evaluating traditional platforms like LiveAgent. While LiveAgent offers a rich feature set and strong support, many teams find themselves limited by its complexity, missing modern AI capabilities, and increasing costs as support needs scale.
Support teams today demand tools that deliver not just omnichannel coverage, but also intelligent automation and seamless human handoff. LiveAgent, though robust, can present a steep learning curve and integration challenges, especially for SaaS, mobile apps, and digital-first companies who need to move fast. As AI-driven support becomes the new standard, teams are looking for more agility, automation, and cost predictability—without sacrificing quality or user experience.
Customerly is rapidly becoming the leading LiveAgent alternative for businesses seeking AI-powered, human-like conversational support. With Aura, Customerly’s AI assistant, you can automate up to 60% of support conversations while ensuring a seamless escalation to human agents when needed. Customerly is built for modern SaaS, platforms, and marketplaces that want to scale support, drive customer satisfaction, and reduce costs—all with a friendly, intuitive interface that your team will love.
Platform Overview
| Product | Description |
|---|---|
| LiveAgent | LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. It features an omnichannel universal inbox, real-time live chat, built-in call center, automation, built-in CRM, analytics, and a customer knowledge base with over 175 features and 200+ integrations. Used by companies like BMW, Yamaha, and Oxford University. Offers a 1-month free trial. |
| Customerly | Customerly is an AI-powered customer service platform that automates support with AI Assistants and Mission Mode escalation to human agents. It includes live chat, email marketing automation, customer success tools, NPS & CSAT surveys, and is purpose-built for SaaS and digital businesses to scale support efficiently. Customerly also offers a free trial and advanced AI features. |
Where LiveAgent aims for breadth, Customerly focuses on depth and innovation in AI-driven support automation, making it ideal for companies seeking to maximize support efficiency and deliver modern, conversational experiences at scale.
Pros and Cons
| Pros | Cons |
|---|---|
| LiveAgent: Ease of Use; Customer Support; Robust Features; Helpful; Efficient | Lack of Features; Missing Features; Limited Features; Integration Issues; Steep Learning Curve |
| Customerly: Excellent Customer Support; Useful Features; Helpful; Quick Setup | Cost (on higher tiers); AI Limitations (edge cases); Occasional Bugs |
Business Impact: While LiveAgent is praised for its extensive feature set, many users report frustration with missing or limited features, integration headaches, and a steep onboarding curve that can slow down teams. In contrast, Customerly’s quick setup, high-touch support, and focus on AI automation help teams get productive fast—though some advanced AI tasks may require fine-tuning, and high-volume AI usage on lower plans can increase costs. Overall, Customerly’s business value is in rapidly scaling support with less manual effort and fewer technical hurdles.
Feature Comparison
| Feature | LiveAgent | Customerly |
|---|---|---|
| AI Chatbot | Yes (Enterprise only) | Yes (All paid plans) |
| AI-powered automation | Basic (workflow rules, canned responses) | Advanced (Aura AI Assistant, Mission Mode with human escalation) |
| Live Chat | Yes | Yes (video chat supported) |
| Email Marketing Automation | No | Yes |
| Feedback & Surveys (NPS/CSAT) | Feedback management only | NPS & CSAT surveys |
| CRM | Built-in | CRM integration & customer insights |
| Help Center / Knowledge Base | Yes (multilingual) | Yes (custom domain, analytics, messenger integration) |
| Integrations | 200+ (CRM, e-comm, etc.) | CRM, Zapier, Facebook Messenger, Calendly, Webhooks |
| Multilingual Support | Yes | Yes (Ultimate plan: live translate, multi-locale help center) |
| Team Collaboration | Yes | Yes (mentions, team analytics, private notes) |
| Video Calls | No | Yes (Growth & Ultimate) |
| Reporting & Analytics | Yes | Yes (Ultimate: team & help center analytics, email click heatmaps) |
| Custom Workflows | Yes | Yes (chatflows, automation, schedule actions) |
| Public API | Yes | Yes (Growth & Ultimate) |
| White Label | No | Yes (Growth & Ultimate) |
Business Value: Customerly delivers AI-powered automation across every paid plan, whereas LiveAgent restricts AI chatbots to the most expensive Enterprise tier. Customerly’s advanced chatflows, email campaigns, and video live chat give your team more ways to connect and resolve issues quickly, while built-in NPS/CSAT surveys and analytics help you measure and improve customer happiness in real time. Features like public API, white labeling, and deep integrations empower fast-growing SaaS and platform businesses to customize their support stack without compromise.
Best for Industries
Customerly is purpose-built for:
- SaaS Companies: Scale onboarding and support with AI automation, chatflows, and customer success tools tailored for recurring revenue models.
- Mobile Apps: Instant in-app chat, automated onboarding flows, and real-time feedback collection for fast-moving product teams.
- Marketplaces & Platforms: Efficiently triage user queries across buyers and sellers with AI agents, while monitoring satisfaction with built-in surveys.
- Customer Support Teams: Replace manual triage with smart assignment, automate repetitive answers, and boost agent productivity with video chat and smart workflows.
LiveAgent’s breadth serves legacy call centers and traditional omnichannel support, but Customerly’s focus on automation and SaaS use cases makes it the modern choice for digital-first teams.
Pricing Analysis
| Plan | Customerly Price (per seat/month) | LiveAgent Price (per agent/month) | Main Features |
|---|---|---|---|
| Entry/Starter | €19 (Core) | $15 (Small) | Customerly: 500 interactions, AI, live chat, canned responses, 30-day history. LiveAgent: Unlimited ticket history, reporting, customer portal. |
| Mid-Tier | €69 (Growth) | $29 (Medium) | Customerly: 1,000 interactions, 20 AI convos, advanced chatflows, CRM, video, analytics, surveys, automation. LiveAgent: Adds live chat, visitor monitoring, feedback management. |
| Premium | €99 (Ultimate) | $49 (Large) / $69 (Enterprise) | Customerly: 5,000 interactions, 50 AI convos, all features incl. API, white label, team analytics, multi-locale, advanced automation. LiveAgent: Call center, social, full branding, custom roles, AI chatbot (Enterprise only). |
- Free Trial: Both offer a free trial; no credit card required.
- AI Value: Customerly includes AI automation on every paid plan, so you access next-gen automation without premium lock-in.
- Cost Transparency: Customerly’s pricing is clear, with cost per AI conversation at $0.45 and unlimited contacts on all plans. LiveAgent’s costs can scale rapidly as you add channels, integrations, or advanced features.
- Scalability: Customerly’s per-seat pricing and AI automation generate ROI by reducing manual workload, especially as support volume grows.
User Ratings
| Criteria | LiveAgent | Customerly |
|---|---|---|
| Meets Requirements | 8.9 | 8.9 |
| Ease of Use | 8.9 | 9.0 |
| Ease of Setup | 8.7 | 8.6 |
| Ease of Admin | 8.9 | 8.9 |
| Quality of Support | 9.1 | 8.7 |
Business Implications: Both platforms score highly on meeting requirements and administrative ease, but Customerly edges ahead in ease of use—vital for fast onboarding and team adoption. LiveAgent’s support is slightly higher rated, but Customerly’s focus on rapid, AI-driven resolution means many issues are solved before a human agent is needed, improving efficiency and customer satisfaction.
Comprehensive Feature Comparison Table
| Feature | LiveAgent | Customerly |
|---|---|---|
| AI Chatbot | Enterprise only | All paid plans |
| Live Chat | Yes | Yes |
| Video Calls | No | Growth & Ultimate |
| AI Automation | Basic | Advanced (Aura AI) |
| Email Marketing Automation | No | Growth & Ultimate |
| Surveys (NPS/CSAT) | Feedback management only | Growth & Ultimate |
| CRM Integration | Yes | Growth & Ultimate |
| Help Center / Knowledge Base | Yes | Growth & Ultimate (custom domain, analytics) |
| Integrations | 200+ | Growth & Ultimate (Zapier, Calendly, Facebook, API) |
| White Label | No | Growth & Ultimate |
| Team Collaboration | Yes | Growth & Ultimate |
| Reporting & Analytics | Yes | Growth & Ultimate (team/help center analytics, heatmaps) |
| Multilingual Support | Yes | Ultimate (live translate, multi-locale help center) |
| Public API | Yes | Growth & Ultimate |
| Custom Workflows/Chatflows | Yes (workflow rules) | Growth & Ultimate |
| Unlimited Contacts | No | All plans |
| Cost per AI Conversation | N/A | $0.45 (all plans) |
Migration Benefits
Switching from LiveAgent to Customerly is designed to be seamless, with dedicated onboarding support and data migration tools that minimize downtime. Customerly’s intuitive UI and quick setup mean your team can be up and running in hours, not weeks. With unlimited contacts, advanced AI automation, and a robust help center, you’ll see a rapid return on investment—reducing manual ticket load, accelerating response times, and boosting customer satisfaction. Plus, Customerly’s flexible pricing and scalable AI ensure you only pay for what you use as your business grows.
Ready to future-proof your support? Choose Customerly for the next generation of AI-powered, human-like conversational support that keeps your customers—and your team—delighted.
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