Software as a Service

## Definition Software as a Service (SaaS) is a cloud-based service where instead of downloading software your desktop PC or business network to run and update, you instead access an application via an internet browser. The software application could be anything from office software to unified communications among a wide range of other business apps that are available. ## Usage and Context SaaS is used by businesses in a variety of ways. Many businesses use it for their Customer Relationship Management (CRM), Document Management, and for accounting purposes. It is also commonly used for Human Resource Management and Billing/[Payroll processing](https://www.joinwarp.com/payroll). In the context of SaaS, the software is hosted in the cloud and can be used for both small business and enterprise use. SaaS provides a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider. ## FAQ ### What is SaaS? SaaS is a method of software delivery that allows data to be accessed from any device with an internet connection and a web browser. ### How does SaaS work? With SaaS, providers host and maintain the servers, databases, and the code that makes up an application. ### Who uses SaaS? SaaS is used by a range of IT professionals and business users, as well as C-level executives. ## Related Software Examples of SaaS applications include Google Apps, Salesforce, Workday, Concur, Citrix GoToMeeting, Cisco WebEx and Netflix. ## Benefits SaaS offers numerous benefits including accessibility, compatibility, operational management, and scalable usage. It also reduces costs in terms of hardware, software, and people. ## Conclusion In conclusion, SaaS allows businesses to reduce IT support costs by outsourcing hardware and software maintenance and support to the cloud service provider. This frees up their time to focus on other areas of business operations.