Module 3 of 5 · 6 lessons · 48m
Advanced AI-Driven Workflows for Complex Support Needs
Go beyond FAQs: prioritisation, advanced workflow automation, gathering extra information and connecting AI Intents and Missions to a REST API.
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2:58Lesson 1Introduction to AI for Complex Support💡 Think your chatbot is smart? Wait until it handles bug reports, prioritizes tickets, and switches flows like a pro. In this power-packed module, we explore…
9:40Lesson 2Building a Prioritization System🔥 Tired of manual conversation assignments? Discover how to build a smart, flexible escalation system that lets your AI assistant route chats to the right…
20:25Lesson 3Advanced Workflow Automation with AIYour AI can do way more than just answer FAQs—let it handle real work. What if your support assistant could automate refunds, trial extensions, and even…
6:44Lesson 4Gather extra info🤖 Your AI Assistant Can’t Read Minds—Here’s How to Help It Dig Deeper! Not every customer query comes with enough info to solve the issue upfront. That’s why…
6:31Lesson 5How to automate Trial Extensions with AI Intent and Mission and REST APILike most SaaS companies, we used to handle free trial extension requests manually. Between the back-and-forth conversations, subscription management, and…
1:57Lesson 6Excercise: Automate a Complex Workflow Using AIIn this video, we’ll create a fully automated AI workflow that collects customer data, sends it to your backend system via REST API, captures the response, and…
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