Module 2 of 5 · 15 lessons · 1h 27m

Building an AI-Powered Support System Without Code

Build a working AI support system in Customerly without writing code: training assets, knowledge base, canned responses, escalations, tone, Flows, AI Missions, channels and languages.

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  1. 6:43Lesson 1Building Your First AI Support🎯 Why settle for slow, manual support when you can automate 24/7? In this video, we’ll show you step-by-step how to create your ultimate support system using…
  2. 2:30Lesson 2Overview of Training Assets👨‍🍳 You wouldn’t expect a chef to cook without ingredients, right? Well, your AI works the same way! Simply dumping all your website content into your AI…
  3. 3:41Lesson 3Building a Knowledge Base for AIYour AI is only as good as the knowledge base behind it. Here is how to build an AI knowledge base that your chatbot or AI agent can actually read, understand…
  4. 2:41Lesson 4Creating Canned Responses⚡ Want to supercharge your customer support with quick, consistent answers? Meet canned responses—your secret weapon for handling FAQs efficiently! Not every…
  5. 6:21Lesson 5DOs and DON'Ts of Training Materials🧠 Your AI Is Only as Smart as Its Training—Don’t Get This Wrong! Struggling to make your AI assistant truly helpful? The secret isn’t magic—it’s all in your…
  6. 3:26Lesson 6Managing Escalations🤖 When AI Knows It’s Time to Step Aside… We’ve all faced chatbots that frustrate more than they help. But Aura changes the game. Escalations aren’t…
  7. 2:27Lesson 7Setting Up Tones and Formality Levels🎤 Does Your AI Sound Like You? Let’s Fix That! If your AI sounds like a robot, your brand might too. In this video, learn how to craft Aura’s personality so…
  8. 11:47Lesson 8Building Your First Chatflow🤖 Want to create your own AI chatbot without writing a single line of code? In this beginner-friendly tutorial, you’ll learn exactly how to build a powerful…
  9. 6:14Lesson 9Assistant mode vs. Intent🚨 Is Your AI Assistant Ready for the Real World? Imagine a loyal customer—like Sarah—ready to upgrade her plan but stuck in chatbot limbo. Is your AI prepared…
  10. 6:05Lesson 10AI-First vs Chatbot + AI: Why One of These Will Actually Work for You!Ever typed your question into a chatbot…only to get stuck in a useless menu loop? 🤯 In this video, we break down why chatbots fail—and how switching to an…
  11. 10:56Lesson 11Automate a Sales Meeting Request with AI Missions💥 What If Your AI Assistant Could Qualify Leads Like a Pro? Imagine your AI handling leads just like your best Sales Development Rep—asking the right…
  12. 4:35Lesson 12Using AI for Multi-Channel Support: Chat, Email, and Beyond📬 Your Customers Are Everywhere—Email, Chat, Messenger… But what if your AI assistant could manage all of those channels in one place? In Lesson 2.12 of the…
  13. 10:22Lesson 13Multilanguage Support🌐 What If Your AI Could Speak Any Language—Automatically? No toggles. No manual setup. Just smooth, intelligent conversations in whatever language your…
  14. 6:51Lesson 14Improve team performance with Inboxes AI⚡ What If Your Support Team Could Reply Faster, Smarter, and With Less Effort? In this lesson of the AI Customer Service Masterclass, you’ll discover how to…
  15. 2:00Lesson 15Exercise: Deploy Your Efficient AI Support Chatbot🚀 It’s Time to Launch Your AI Chatbot! You’ve learned the strategy. You’ve built the flows. Now it’s time to deploy your AI assistant and start delivering…

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Everything in these lessons is built in Customerly. Start a free trial and set up Aura AI on your own help center today.

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