Building Your First AI Support

[Intro]

iming this your customers getting instance answers 24/7 while your team focuses on solving the big challenging problems sounds amazing right well today we're going to make that happen with customer dii love what you're learning give this video a thumbs up and subscribe so you never miss a lesson from your customer Academy no matter the size of your company support is non-negotiable whether you got a full support team or you're wearing all the ads yourself you need a structure that's where customly comes in with customly you can automate repetitive queries provide personalized answers and free up your time for the things that matter most but don't just take my word for it let's guess and S head over to custom.

right now and create your free account once you're set up we will dive straight into using all AI capabilities of this master class to build your perfect support system if you already have an account that's great skip ahead to the

[Why using AI for service]

next step now here's the thing about 80% of customer queries are predictable there are questions that could be answered with information already in your fiq website or documentation but customers still reach out because they want a personal touch that's where your time gets eaten up you'll be eaten up leaving less bandd for complex unique cases or to focus on customer success for example what if you could automate those repetitive tasks without losing that human Vibe with customer AI you can unlike traditional chatbooks which often feel like talking to a brick wall customer AI use it Advanced conversational Ai and it's safe to use because if the ey can't reply it seemlessly escalate the query to your human team this ensures every customers get the help they need whether it's from AI or your expert it's simple to set two customer AI learns from your actual data so it provides

accurate personalized answers that saves time and keep your customers happy keeping the customers

[Your First AI Chatbot]

happy let's jump in and start building your AI assistance with customer AI first of all after you sign up you will be redirected to the customing box here you will see Aura your AI assistance already entering tickets for you AA starts automating simple query to free your team over here this customer ask a question and aura that was triggered by this chatl you will learn later how to build a cha flow basically Ora fetch the information from this knowledge base and generated to response for you which is quite accurate now if you want you can assign this conversation to yourself and continue the conversation on your own but Ora can and go further can angle very long and complex conversations so when you sign up with customly you will get pre-built tools to jump start your success articles and can responses to answer common questions you can find

[Help Center Overview]

under the app center over here as you can see you will be able to get a couple of collections already created for you based on the domains you're putting in your submiss and then if you enter the collection of the knowledge base you will find a article this is exactly the same article Aura took the information from to respond to that customer query so as you can see over here this article has been used for AI training it's the very same article that was used to fetch that response Lara can do way much more than that he can actually answer based on several articles alog together another

[Chatflow Overview]

thing that you're going to get out of your first signup are a couple of chat flows you can find under chat flows over here this is a demo account but you will have your full scale AI support Automation and a couple of more basically this is what has been triggered whenever a new conversation entered your customer lbox so whenever the conversation started the AI assistant will take over the a assistant is trained on the AL Center and the counter responses and as you can see there are some intents over here we'll cover down the road in this master class how you can build specific intents to create even better experiences for your customer to make your AI even smarter start adding more knowledge upload fiq articles or any resources reflecting your customer's frequent query the more you add the better your AI becomes now for the fun

[Test Your AI Chatbot]

part testing your Bot start a conversation and watch as custom AI provide accurate friendly answers in real time so let's go back under inbox and in Aura you will be able to find this URL so this is your own URL you can click on this and this will open a page which might be your website for example where your customers will engage with your chat box so I can start now a new conversation and try the customly AI that works for you you can try it in any language but for the sake of this course we will try it in English too now in a few seconds she's going to answer directly to this query and she's doing a lot behind the scene to uh always provide the right respond if you go back in your inboxes you will find another conversation and as you can see she gathered

the very same information from the very same article and just like that your support bot is up and running congratulations y Oiler alert your AI is not ready and needs proper training to go out there but here's the secret to taking it from Goods to work class training it with the best asset next lesson we will show you how to create topnotch training materials like articles f cues and conent responses that make your AI smarter faster and more accurate ready to unlock Peak Performance for your AI let's dive into the art of building the perfect training assets see you there