Module 1 of 5 · 5 lessons · 23m
Introduction to AI in Customer Support
Why most chatbots fail, what conversational and generative AI actually are, and why AI is reshaping customer support.
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5:40Lesson 1IntroDid you know that 72% of customers feel like chatbots don’t understand their problems? Let’s be real: Most chatbots are frustrating. We’ve all experienced it—a…
3:15Lesson 2From Sh*tty Chatbots to Conversational AI🤔 Why do 45% of customers still distrust chatbots? Because too many are stuck in outdated, robotic processes that frustrate customers instead of helping them.…
7:25Lesson 3The Basics of Generative AI🌟 Unlock the Power of Generative AI for Customer Service 🌟 How does AI write essays, create art, or solve customer problems with human-like precision? In…
4:11Lesson 4The Essentials of Conversational AIWhat makes Conversational AI so powerful for customer service? 🤖 In this video, we break down the 5 essential elements that power AI-driven customer…
2:17Lesson 5Why AI is Transforming Customer SupportWhat if you could slash response times, boost efficiency, and make your customers happier—effortlessly? This video dives into the transformative power of…
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