The Essentials of Conversational AI

all righty let's get to the good stuff now that we have covered the basic of generative AI it's time to take all conversational AI love what you're learning give this video a thumbs up and subscribe so you never miss a lesson from your customer Academy this is the upgrade that makes chat both smarter smoother and honestly way less annoying well that's annoying in this lesson we're breaking down the five key elements that power conversation AI first of all training gener AI responses infants and properties by the hand you will see how these pieces work together to create humanlike customer interaction sounds good let's dive in first training laying the foundation you will hear me saying a lot about training in the next lessons I was training training and there is a reason why think of this as setting your AI up for Success you teach it by feeding it

high quality information things like like fqs product details common customer reques this becomes your ai's knowledge base it's goto source for delivering accurate responses here's the cool part you don't have to teach it every possible way someone might ask a question for example whether a customer asks how do I reset my password or I forgot my password gener thei can figure out that both mean the same thing what really matters that your knowledge base is reliable accurate and up to dat but training isn't a one andon deal it's like taking care of a plant you've got to keep watering it you will need to update your knowledge base varly review how your AI is responding and find unit over time we'll dig into this process more in a future lesson so stick around second generative AI generative AI is the Hing behind conversation AI most humanik responses un likee

old school chat BS that stick to scripts geny AI creates answers on the spot using context from the conversation here's an example a customer asked how do I create my account then follows up with will that cost extra J AI doesn't just give a random answer it look at the full conversation and craft something specific like explaining upgrade pricing in detail pretty cool right third response is crafting to right answer let's talk about responses this is where everything comes together once thei processes a customer's question it generates an answer this is where training context intents and the properties all work their magic together for example a customer ask how do I add user to my account the ey pulls info from your knowledge base and respond go to account settings user management and click at user clear right but here's what make it special it's not just about answering

it's about making the answer feel tailored to the conversation when the AI gets this right it feels natural and helpful four inance understanding the why now let's talk about in this is the why behind a customer's question for example how do I reset my password can you help me with a password reset both are phrased differently they share the same intent password reset by recognizing intents the ey can categorize questions accurately no matter how they are worded this is what makes interactions feel intuitive and smooth like AI actually gets what you mean five finally let's talk about properties properties are the details that add context to a customer question for example if a customer ask can I appr to the Pro Plan next month the intent is upgrade but the properties Pro Plan properties let the AI deliver responses that are specific to the customer's need think of intance

as the what and the property as the which together they make responses feel targeted and personalized these five elements are what make conversation AI powerful by keeping your AI updated monitoring for hallucination and refining its training you will create a support systems that feel effortless and smart ready to see action in our next lesson we will dive into our conversation AI reduce response times boost efficiency and create an experience your customers will love see you there