$100M SaaS CEO Shares feedback about AI for Customer Service
Case Studies of AI Success in Customer Support
Daniele from Fatture in Cloud is sharing their pains before implementing Customerly AI for customer service and the benefits of adopting Aura.
Transcript
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it was a big issue because you have to ask a lot of effort to your team you have unhappy customers you see the MPS she start going down customers are starting to write on social media and they're very angry with you because uh you are not so responsive you're not helping them in in the time that they expect so it's a big problem can you tell us the volume that your team is support 500,000 conversation per year what kind of benefits you see after the implementation of AA of course Aura is cheaper than what we pay on the external customer support but the main benefits chat and the response time because you are making customers more happy because you are giving them solutions to problems in really few minutes when when a customer write and our response like magic immediately your Seance rate went up by 20% while your
correct response rate was 60% yeah 60% less CH time to response that goes really down to seconds second layer tickets closing automatically what else that's a dream what would you suggest to other CEOs to improve customer support try to enable Aura as soon as they can