Customerly Live Chat: Lead Profiling

Luca MicheliNov 21, 2022
Customerly Live Chat: Lead Profiling

Hello, my friend! Today we have released a new version of our Live Chat. Now you can profile your leads better. We introduced other minor features that improve the Live Chat performance and graphics.

Live Chat Lead Profiling

From now on, every Lead from the Live Chat could be profiled on what matters to you. In fact, you can create a new attribute to let them fill in or just select an existing one.

The only thing you have to do to enable it is going to App Settings 👉 Profiling

As shown below, you can enable the profiling function and choose the attributes you want to collect from your leads.

That’s it! This is the result. Just sit and wait for the information to come in 💪🏻

Every time a new lead opens a conversation with your customer service Customerly will send him a form to fill in with its information. It’s so easy that you will be amazed.

New Live Chat Customizations

You asked we delivered. Some of you asked for customized behaviour for the Live Chat.

  • Hide the screenshot button
  • Hide the attachment button
  • Hide the widget when out of the office
  • Hide the widget only on mobile

To discover more, check the integration guides in your app settings.


In Live Chat Video player integration (Youtube/Vimeo)

From now when you send a video to your users or leads, they can play it directly into the Live Chat.

Live Chat Video Preview Player Youtube Vimeo

Hope you ❤ this new update as we do. Let us know If you do in a comment below. 


Luca Micheli

Luca Micheli

CEO @ Customerly

Luca Micheli is a serial tech entrepreneur with one exited company and a passion for bootstrap digital projects. He's passionate about helping companies to succeed with marketing and business development tips.

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