The Conversations Inbox is where the magic happens between you and your customers
One single place to connect with your customers
Connect your support channels to Customerly Inboxes
Live Chat
Each new conversation will end up in your inboxes
Email Forward
You can forward any email support to your dedicated Customerly address
FB Messenger
Connect Facebook Messenger and receive messages in Customerly
REST API
You can open a conversation either via API. Create your own behaviour
Split conversations in teams or channels
Every team will handle their own conversations. Assign them automatically or manually
- Team Inboxes
- Conversations
- Messages
- Reply box
- User data
- Canned Responses
- Help Center
Boost Customer Service with Canned Response Templates
Leverage our top canned response templates to enhance your customer service efficiency and response time.
Hello {{name}}.
My name is [YOUR_NAME].
It will be my pleasure to help you with your issue.
Let me look into this quickly and I will get back to you in a moment with all the helpful information I can find.
Meanwhile, if you have any additional information please let me know. 😊
Currently, I am not able to provide a certain timeframe but stay tuned for future updates as new features are introduced daily.
Hi {{name}}, thanks for contacting us.
We appreciate user feedback and always encourage suggestions to make our platform more efficient. I will forward this to our team for review.
Please let us know if there is anything else I can assist you with.
For each chat on your toolbar, you can use...
Messages
You can reply with a rich text message, drag and drop images or link to any resource
Notes
You can add internal notes to communicate with your team exactly where your customers are talking to you
Help Center Articles
Quickly recall any help center articles when you reply to a customer
Canned Responses
Reply faster than ever with canned responses. Add them with a few clicks and personalize the message with user information
Emojis & GIFs
Add your personal touch with funny cat GIFs or emojis. It’s up to you to be funny or professional, we serve you with the best tool either way you choose
Attachments
Need to share a PDF with your prospect? No problem. Share with your customers any kind of attachment
Customerly transforms the daily customer service activity in an opportunity to generate more sales
Irene, Head of Customer Care @ Shampora
AI Support That Sets You Apart — Start Leading Today.
