Customerly's AI-powered live chat is designed to provide your customers with instant, accurate responses to their inquiries right within the chat interface.
Cusomerly AI automatically finds the perfect answer to customer questions and customizes them. This ensures your customers receive accurate and personalized responses, improving their overall experience.
All you need to do is write a short custom response, and our AI will do the rest.
Turn complex customer support chats into short, easy-to-understand summaries.
Experience the ease of transforming customer support interactions into ready-to-publish help center articles. With no extra effort on your part.
New technology, new questions and answers about AI
Conversational AI is a form of artificial intelligence that allows computers to understand, process, and respond to human language in a natural and meaningful way. It's used in chatbots, voice assistants, and messaging apps to provide automated, yet personalized, interactions.
Conversational AI works by using natural language processing (NLP) and machine learning algorithms to understand and respond to human language. It can understand context, sentiment, and intent, allowing it to provide relevant and personalized responses.
An FAQ chatbot is a bot that assists users by providing answers to the most frequently asked questions. It operates based on the question-answer pairs it has been trained on and can significantly reduce the workload of customer support teams. Customerly Conversational AI automatically does this for you.
Conversational AI can greatly enhance customer service by providing instant, accurate responses to customer queries. It can also reduce the workload of your support team, improve customer engagement, and provide valuable insights into customer behavior.
In Customerly, we leverage your Help Center and canned responses to automatically train the AI model. Whenever you create or update a help center article or a canned response, we train the model again to ensure accurate replies.