ITIL (Information Technology Infrastructure Library)

ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that aligns IT services with business needs.

Definition

ITIL, or Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.

Usage and Context

ITIL is used to demonstrate compliance and to measure improvement. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate that a service provider is following best practices.

FAQ

What does ITIL stand for?

ITIL stands for Information Technology Infrastructure Library.

Who uses ITIL?

ITIL is used by organizations worldwide, including government, commercial, and non-profit organizations.

What are the benefits of ITIL?

ITIL provides a robust framework for identifying, planning, delivering, and supporting IT services that can be adapted and applied to all business and organizational environments.

Related Software

The commonly related software to ITIL includes ServiceNow, ManageEngine ServiceDesk, and Remedy IT Service Management.

Benefits

The benefits of ITIL include improved IT services, optimized IT costs, improved customer satisfaction through a professional approach to service delivery, standards and guidance, and improved productivity.

Conclusion

ITIL is an essential framework for any organization looking to standardize its IT service management. It provides a set of best practices that help organizations deliver quality IT services, improve customer satisfaction, and optimize costs.

Related Terms

Incident Management

Incident Management is a process in ITSM focused on restoring normal service operations quickly after disruptions, ensuring minimal impact on business operations.

Service Level Agreement (SLA)

A Service Level Agreement (SLA) is a contract that defines the level of service expected from a service provider. It sets standards and protects both parties.
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