ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that aligns IT services with business needs.
ITIL, or Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.
ITIL is used to demonstrate compliance and to measure improvement. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate that a service provider is following best practices.
ITIL stands for Information Technology Infrastructure Library.
ITIL is used by organizations worldwide, including government, commercial, and non-profit organizations.
ITIL provides a robust framework for identifying, planning, delivering, and supporting IT services that can be adapted and applied to all business and organizational environments.
The commonly related software to ITIL includes ServiceNow, ManageEngine ServiceDesk, and Remedy IT Service Management.
The benefits of ITIL include improved IT services, optimized IT costs, improved customer satisfaction through a professional approach to service delivery, standards and guidance, and improved productivity.
ITIL is an essential framework for any organization looking to standardize its IT service management. It provides a set of best practices that help organizations deliver quality IT services, improve customer satisfaction, and optimize costs.