Total Quality Management, often abbreviated as TQM, is a systematic approach aimed at improving the performance of an organization by continuously refining its processes and systems. This holistic strategy focuses on long-term success through customer satisfaction and benefits all stakeholders of an organization. TQM encompasses all aspects of an organization, involving every individual in every department and extending to suppliers and customers.
TQM is used widely across various industries and sectors, including manufacturing, healthcare, education, and government organizations. Its application involves a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM views an organization as a collection of processes, which must work harmoniously to deliver the desired output.
The key principles of TQM include customer-focused organization, total employee involvement, process-centered approach, integrated system, strategic and systematic approach, continual improvement, fact-based decision making, and communications.
TQM implementation involves a change in attitude and culture. A process of total organizational involvement, training, and proper communication is required. It also involves identifying areas of improvement, creating a plan for action, implementing changes, and evaluating results.
Some of the software related to TQM include Quality Management Software, Process Street, and TQM Software Suite.
TQM helps organizations to reduce waste, improve efficiency, reduce costs, and enhance customer satisfaction. It encourages a proactive approach to quality management and promotes a culture of continuous improvement.
In conclusion, TQM is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.