Customerly

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Customerly

Templates for Email Marketing

Enjoy 1 ready-to-use email marketing templates. Get inspired by the most successful email campaigns in the world.

Churn survey

Churn survey

This email template will let you understand why your customers are churning in a quick and effective way. Use this template with a workflow to automate the survey every time someone cancel its plan

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Live Chat Trigger Templates

The 8 Best ready-to-use live chat trigger templates to engage, convert and retain more customers.

๐Ÿ‘‹
Are you new here? Just look around and Iโ€™ll be here in case you need help.

Welcome first time visitors

Catch your first time visitors attention by welcoming them the right way

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๐Ÿฅณ
I'm glad to see you back! Can I help you with anything today?

Repeat visitors

Engage with visitors that are coming back, they are most likely to convert the second time

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๐Ÿ‘‹
Hi there ๐Ÿ‘‹
My name is Luca, your primary point of contact in ACME

I'm here to help you get started with your account ๐Ÿš€

It would be a great help to me if you could answer this question:

How are you planning to use ACME?

Welcome user

Say hi to your new users with a welcome message only for those who sign up

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๐Ÿ’ฐ
Do you have any questions about our plans?

Recover pricing page abandons

Recover people on your pricing page that are about to leave with a catchy message

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๐Ÿคจ
Havenโ€™t find the solution to your issue? Chat with us.

Help Center issue

Ask to the people staying too long if they need any help

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โšก๏ธ
Did you know that [Product] can [Productโ€™s benefit]? Wanna know more? just say hi ๐Ÿ‘‹

Product page

Engage with people on your product pages

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๐Ÿ”
What is stopping you from upgrading?

Product page

Engage with high intent prospect ready to buy but leaving the page

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๐Ÿ‘จ๐Ÿปโ€๐Ÿซ

Curious about how you can use [PRODUCT]? Check out this video

Add In-app tutorials

Add chat messages triggered when a user hover on an element in your web app

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Canned Response Templates

Top 15 Best Canned Responses Templates for Customer Service. Improve your Customer service with Quick Canned Responses

๐Ÿ‘‹

Hello {{name}}.
My name is [YOUR_NAME].

It will be my pleasure to help you with your issue.

Let me look into this quickly and I will get back to you in a moment with all the helpful information I can find.


Meanwhile, if you have any additional information please let me know. ๐Ÿ˜Š

First reply

Personalize the first reply and take time to check into the issue

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๐Ÿซถ๏ธ
Hi {{name}}, thank you so much for reaching out. I'm [YOUR_NAME] and I'm here to help you.

Thank you

Use this as intro first reply to thank your customers and present yourself

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โœŒ๏ธ๏ธ
You are most welcome! I hope you find my recommendations useful! I am going to archive this chat now, but do not hesitate to get back to us whenever you will need our assistance! If you enjoyed my assistance, please rate this chat. It would be very appreciated. Thank you and have a lovely end of the day!

You are welcome

Use this message as closure when the matter was solved

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โณ๏ธ

Currently, I am not able to provide a certain timeframe but stay tuned for future updates as new features are introduced daily.

ETA

When you don't know what's the ETA on a certain product release

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๐Ÿ™๏ธ

Hi {{name}}, thanks for contacting us.

We appreciate user feedback and always encourage suggestions to make our platform more efficient. I will forward this to our team for review.

Please let us know if there is anything else I can assist you with.

Appreciate Feedback

Show your customers you appreciated their feedback

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๐Ÿคทโ€๏ธ

At the moment this is not supported, but I hope that in the future we would be able to implement more integrations in order to improve the service and the app functionality.

Please stay tuned to our social media platforms, website and blog, once we are ready to implement a new feature/ integration our users will be informed and notified for sure.

Thank you very much.

Feature not supported

When someone is asking a feature not supported yet

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๐Ÿ˜ฐ๏ธ

Hi there, my name is [YOUR_NAME] from the Support Team!

Please accept my sincere apologies for the long wait.

We are currently experiencing an unusually high amount of questions.
Thank you for getting in touch with us today.

How may I help you?

Apologies long wait

If someone has been waiting too long for a reply use this template to ease the pain

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๐Ÿ™‹โ€๏ธ๏ธ

Can I help you with anything else today, {{name}}?

Help with anything else?

At the end of a conversation, always ask if there is anything else you can help them with

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๐Ÿ“†๏ธ

Hello {{name}},

Here's a link to my calendar.

Feel free to choose a time that works for you.

When you select a time, make sure to enter the contact details where youโ€™d like me to reach you.

[Calendly link]

Thanks!

[YOUR_NAME]

My Calendly link

Let your customers book a meeting with a personalized message

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๐Ÿ“–

We're really sorry that we couldn't reach out to you earlier as we're facing higher than usual demand for support.

Have you considered checking our in app Help Centre?

You'll find answers to our most frequently asked questions there such as [X,Y,Z] and many more.

If you still need our help simply reopen this chat by responding to this message.

Thank you for reaching out to us.

We truly appreciate your patience and wish you a lovely weekend ahead!

Sorry with help center

Apologize for late reply and suggest to check your help center

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โœ…๏ธ๏ธ

You are all set!
Let me know if I can assist you further.

[YOUR_NAME], [YOUR_COMPANY]

All set

Use it at the end of the conversation when everything is all set

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๐Ÿ™‹โ€๏ธ๏ธ

Hi {{name}},

I wanted to keep you posted on the status of your inquiry.
We are investigating your issue and seems that is indeed a bug on our end.

Our team is on it and this should be fixed by Tomorrow, but we'll keep you posted on the progresses.

Keep posted

Keep customers in the loop regarding issue handling

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๐Ÿฅณ๏ธ๏ธ

Hello {{name}},

I took the time to circle back with you regarding the bug you reported previously.

Thank you so much for reporting it ๐Ÿ™

We're glad to inform you that has been fixed. ๐Ÿฅณ

Can you check please if everything is good on your side?

Thank you again

Bug fixed

When you have fixed your bugs and want to update the customer

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๏ธ๏ธ๐Ÿšถโ€

It seems like you're not online anymore {{name}}, so I will close this conversation for now, but if there anything else you might need, feel free to reopen the chat by replying to this message.

Either me or one of my colleagues will be here to assist you.

Thank you for chatting with me today, and have a great day!

Not online anymore

When someone goes offline

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๐Ÿ’ต๏ธ๏ธ

Pricing page

Use it when someone is asking about your product pricing page

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Survey Templates

Gather valuable feedback from your users thanks to the 15 best ready-to-use Survey Templates.

๐Ÿšถโ€
How did you hear about [YOUR_COMPANY]?

Source of acquisition

Ask your new users where did they get to know you

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๐Ÿง
How easy was your onboarding today?

Customer Effort Score

Measures how much effort a customer has to put in to use your product

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๐Ÿ‘€
Are you using our product/service for Personal or Business use?

Discover your customer persona

Easily define the avatar that is purchasing your product

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๐Ÿ”ฅ
How would you feel if you could no longer use [YOUR_COMPANY]?

Find your Product Market Fit

From SuperHuman CEO the survey to find your product market fit

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โœ…
Help us to improve our product

B2B SaaS Usability Survey Template

Easily define the avatar that is purchasing your product

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๐Ÿ“ง
We'd like to hear your feedback

Newsletter feedback

Understand how to improve your newsletter content

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๐Ÿ‘€
How would you rate the product overall?

Product Review Survey Template

Ask your customers what's their overall experience with your product.

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๐Ÿ‘
How would you rate your experience?

Feedback rating and question

Ask your users how was their experience and what was the reason for their rating

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๐Ÿ’ธ
How did we fall short?

Churn Survey Template

Run this survey as soon as someone decided to not upgrade to a paid plan or decided to cancel their current paid plan

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๐Ÿค‘
Which of the following is your most preferred?

SaaS Pricing Survey Template

Run this survey on your user base to understand which pricing point is the right spot for the majority of your customers

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๐ŸŽ‰
Why did you choose to use [YOUR_COMPANY]?

Product Positioning Reason Survey Template

Understand thank you to your customer feedback why customers choose you against the competition

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๐Ÿ†
How would you explain [YOUR_COMPANY] to a colleague or friend in one sentence?

Product Customer Mind Positioning Survey Template

Understand how your customers perceive your product by asking a single question

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๐Ÿ˜ฐ
What's your biggest struggle right now?

Product Improvement Survey Template

Understand which is the thing your customers are struggling with and provide quick solutions to those pains.

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๐Ÿ‘๏ธ
How relevant is [FEATURE] for you?

Feature Relevancy Survey Template

Before developing a new feature ask your users how relevant is for them

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๐Ÿค™
What is the primary benefit that you have received from [YOUR_COMPANY]?

Main Benefit Survey Template

To talk your customer language in any landing page or product copy, you need to understand which benefits your customers are getting from your product. Use this Survey Template to discover it.

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