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Hi there, my name is [YOUR_NAME] from the Support Team!
Please accept my sincere apologies for the long wait.
We are currently experiencing an unusually high amount of questions.
Thank you for getting in touch with us today.
How may I help you?
Apologies long wait
If someone has been waiting too long for a reply use this template to ease the pain
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Reduce first time to reply with Canned Responses
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Share Canned Responses with all your team
Keep your teammates in the loop and help them with faster replies thanks to shared canned responses
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