A Virtual Agent, also known as an intelligent virtual agent (IVA), is an artificial intelligence (AI) program that provides automated customer service. These agents are designed to interact with humans in their natural languages. These interactions can occur through digital interfaces, such as chatbots or other conversational interfaces, enabling businesses to provide personalized customer service on a large scale.
Virtual agents are typically used in customer service to handle routine tasks, answer common questions, or guide users through simple processes. They are also used in sales and marketing to engage with customers and gather valuable customer data. Virtual agents can be found on websites, social media platforms, and in other digital environments. They can be used 24/7, providing round-the-clock customer service.
A Virtual Agent is an AI-powered program that provides automated customer service.
Virtual agents work by interacting with humans in their natural languages through digital interfaces.
Virtual agents are typically used in customer service, sales, and marketing and can be found on websites, social media platforms, and other digital environments.
There are numerous software programs available for creating and managing virtual agents. Some popular options include IBM Watson, Microsoft Azure Bot Service, and Google Dialogflow.
Virtual agents offer a variety of benefits. They can provide personalized customer service on a large scale, handle routine tasks, and answer common questions, freeing up human agents to focus on more complex tasks. They can also operate 24/7, providing round-the-clock customer service.
In conclusion, virtual agents are a powerful tool for businesses. They offer a cost-effective, efficient way to provide personalized customer service and can help businesses to engage with customers and gather valuable data.