Those who have a Live Chat installed on their website or have used it as a user have appreciated its usefulness: it’s faster than an email. It creates meaningful connections between Customers and Companies.
Installing a Live Chat on a website and providing Customer Care makes the difference.
It can determine the success of the delicate purchase process and become the “x-factor” that increases your conversion rates
But… It’s not so easy sometimes to understand the inquiries on the other side of the screen or to explain a difficult concept to grasp.
And when due to circumstances beyond control (such as a global pandemic), territorial businesses are forced to digitize… sometimes the best ideas come up.
Customerly Team decided to add for you an amazing extra feature to your Live Chat … the Video Live Chat 😍
What is Video Live Chat?
There are several ways to support users on the website: to install Whatsapp, Facebook Messenger and many other Live Chats integrated with the various marketing automation systems.
But no other Live Chat had designed and launched a Video Call feature that lets you call users that contact you directly on your website.
We believe it is one of the top 10 essential features to look for in a website live chat service.
No integration, no complication.
Video Live Chat restores the human touch that static Live Chat can’t achieve, and many businesses and users are still eager to have it. Communication goes back to being faster and easier.
How to use Video Live Chat?
Using the Video Live Chat feature is very easy.
Just imagine: you and your customer are online chatting on Customerly. You decide to move your conversation to a Video Live Chat, to go deeper and close the deal.
All that you have to do to face your customer in a Video Call is to click on the red button. You will find it on the top of your Conversation Dashboard: “Start Video Live Chat“.
No external link. No Software to download. No waste of time.
Just your deal to close.
This new feature will let you see and speak to your customers, but sometimes that’s not enough.
With Customerly Realtime Video Live Chat you can share your Screen during the call.
It will turn long and complicated written sentences into simple and visible explanations to your customers. Or maybe, it will be the perfect tool to show a demo of your product or service.
All this stuff without ever leaving your website.
In addition, this feature is available on all devices (Desktop, Mobile, and Tablet) to reach and communicate with your customers in every possible situation.
The Video Call feature now released for websites, will be soon available for SDK Mobile Apps.
It will allow to Mobile App Users to use Video Live Chat features too.
Here, you can find how to integrate Customerly Live Chat with iOS and Android SDK.
Are you ready?
You’re about to see the future of the Live Chat 🚀
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