Measure customer loyalty with NPS

NPS helps you find out who among your customers are willing to refer your products to their friends

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This is how NPS is going to help you grow

1

Select and send

Decide to whom you want to send the NPS survey (e.g. Only users after 7 days)

2

Receive feedback

Get constant feedback from your customers on daily basis

3

Improve your Customer Satisfaction

Learn from your customers additional feedback on how to improve your service

4

Repeat

Go back to step 2 and iterate this process to craft a perfect experience

Send the NPS email survey when you want

Send the NPS email survey when you want

Choose your own rules and we will deliver automatically for you the NPS survey via email. Sit, relax and enjoy your results

Filter Feedback based on what matters to you

Thanks to our integrated Business Intelligence your can filter your NPS results on every rule of yours

Filter Feedback based on what matters to you
Yari, CEO

We improved our platform by getting immediate feedback from our customers

Yari, CEO @ Not Just Analytics

Quick look at your new promoters

In your dashboard quickly look at your new fans and focus on how to improve the experience for your detractors

Quick look at your new promoters
Get guidance from your customers’ additional feedback

Get guidance from your customers’ additional feedback

Your customers are talking and you better listen to them before they go elsewhere

By the way, this is our NPS Score

The NPS Score goes from -100 to 100. The higher the better. If it’s above 0 you are growing by word of mouth.

By the way, this is our NPS Score

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Create astonishing human customer service that leads to long term success for your business

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Install in 60s
Forever Free Plan available

You'll be in good company

0 businesses around the world rely on Customerly to enhance their support, sales and marketing capabilities

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  • appinstitute
  • epayco
  • njlitics
  • socialgest
  • paykickstart
  • startupgeeks
  • tedx

Frequently Asked Questions

Here we collected some of the answer you might be searching for regarding the NPS

  • What is NPS?

    The NPS is a survey usually delivered in app or via email that helps you find out who among your customers are willing to refer your products to their friends

  • How to calculate NPS?

    To calculate the NPS Score you need to calculate the percentage of responses between 9 to 10 (Promoters) and subtract the percentage of people that voted from 0-6 (Detractors). This way your NPS score will range from -100 to 100.

  • What does NPS stand for?

    NPS stands for Net Promoter Score. The Net Promoter Score is a survey usually delivered via email that gives you a score from -100 to 100.

  • What is a good NPS score?

    A good NPS Score is anything that goes above 0. The higher the better. If your NPS score is above the zero means you have got more promoters than detractors. A great NPS is something above 50.

  • What is NPS score?

    The Net Promoter Score is a survey usually delivered via email that gives you a score from -100 to 100.