Multichannel marketing is a strategy that businesses use to interact with their customers across multiple platforms, providing a seamless shopping experience.


Multichannel marketing is a strategic approach that enables companies to engage with their customers across a variety of platforms or channels. The objective is to deliver a cohesive and integrated shopping experience, regardless of whether customers are interacting online via desktop or mobile devices, flipping through a catalog, or visiting a physical store.

Usage and Context

In the era of digital empowerment, consumers wield greater influence over the purchasing process. They possess the capability to conduct extensive research and compare products and services across different platforms. Consequently, it is imperative for businesses to establish a presence on multiple channels. Multichannel marketing empowers businesses to connect with their customers in their preferred spaces, including social media, company websites, email campaigns, or brick-and-mortar locations. By maintaining a consistent brand message across all channels, businesses can enhance brand recognition and foster customer loyalty.


What are some examples of multichannel marketing?

Examples of multichannel marketing encompass a business leveraging a mix of email campaigns, social media ads, direct mail, and in-store promotions to engage with customers. For instance, a company might send targeted emails with special offers, post engaging content on social media, distribute catalogs, and host in-store events to create a comprehensive brand experience.

How does multichannel marketing benefit businesses?

Multichannel marketing can expand a business's reach, elevate brand visibility, and bolster customer engagement and loyalty. It also generates valuable insights into customer behaviors and preferences, which can inform and refine future marketing initiatives. According to a report by the Aberdeen Group, companies with strong omnichannel customer engagement strategies retain an average of 89% of their customers, compared to 33% for companies with weak omnichannel strategies.

Related Software

To facilitate multichannel marketing, businesses can utilize software solutions such as HubSpot, Salesforce, and Adobe Marketo Engage. These platforms assist in orchestrating marketing activities across various channels, monitoring customer interactions, and analyzing data to enhance marketing tactics. Additionally, tools like Customerly offer live chat features and in-app surveys (source, source) that can be integrated into a multichannel strategy to improve customer engagement and collect feedback.


The advantages of multichannel marketing are manifold. It enables businesses to connect with a broader audience by not confining themselves to a single channel. It also ensures a consistent and integrated customer experience, which can lead to heightened customer satisfaction and loyalty. Moreover, multichannel marketing yields valuable insights into customer behaviors and preferences, facilitating the optimization of marketing strategies and potentially increasing ROI.


In summary, multichannel marketing is an influential strategy that allows businesses to engage with customers across diverse platforms, ensuring a unified shopping experience and fostering brand allegiance. By leveraging the appropriate tools and devising an effective strategy, businesses can successfully implement multichannel marketing and capitalize on its numerous benefits.

Related Terms

Brand Awareness

Brand awareness is the level of recognition that consumers have with a brand and its attributes. It influences consumer decisions and promotes customer loyalty.

Customer Engagement

Customer engagement refers to the interaction between a customer and a brand or a company, crucial for building strong relationships and improving business.

Customer Engagement Analyst

A Customer Engagement Analyst is a professional who analyzes and improves the interactions between a business and its customers, driving customer satisfaction and business growth.

Customer Engagement Automation

Customer Engagement Automation (CEA) is a method that leverages technology to automate customer interactions, enhancing customer engagement, satisfaction, and loyalty.

Customer Engagement Director

A Customer Engagement Director is a professional who oversees a company's interactions with customers, develops strategies to improve customer engagement, and fosters customer loyalty.

Customer Engagement Manager

A Customer Engagement Manager (CEM) is a professional role that focuses on fostering strong customer relationships and promoting customer loyalty.

Customer Engagement Score

Customer Engagement Score is a metric used to measure the level of interaction a customer has with a brand, product, or service.

Customer Engagement Specialist

A Customer Engagement Specialist is a professional who interacts with customers to enhance their experience and build customer loyalty.

Customer Engagement Strategist

A Customer Engagement Strategist is a professional who develops strategies to improve customer engagement, leading to increased customer satisfaction and business growth.

Customer Engagement Techniques

Customer Engagement Techniques are strategies businesses use to interact with their customers, promoting satisfaction and loyalty.

Customer Loyalty

Customer loyalty refers to the likelihood of repeat customers choosing a specific brand or company over its competitors. It is beneficial for business growth and profitability.

Customer Loyalty Analyst

A Customer Loyalty Analyst is a professional who interprets customer data to understand factors influencing loyalty, aiming to develop strategies that increase customer retention.

Customer Loyalty Consultant

A Customer Loyalty Consultant is a professional who helps businesses improve customer retention and satisfaction, ultimately increasing revenue.

Customer Loyalty Director

A Customer Loyalty Director is responsible for developing and implementing strategies to improve customer loyalty and retention.

Customer Loyalty Manager

A Customer Loyalty Manager is a professional who manages customer retention and loyalty strategies to ensure customer satisfaction and boost business profitability.

Customer Loyalty Specialist

A Customer Loyalty Specialist is a professional focused on maintaining and enhancing a company's relationship with its customers to increase customer satisfaction, retention, and loyalty.

Customer Loyalty Strategist

A Customer Loyalty Strategist is a professional who develops strategies to foster customer loyalty, leading to increased business profits and growth.

Digital Marketing

Digital marketing refers to advertising delivered through digital channels. It's crucial for businesses to reach a wider audience and improve their branding.

Digital Marketing Analyst

A Digital Marketing Analyst is a professional who analyzes data from digital channels to optimize marketing efforts.

Digital Marketing Coordinator

A Digital Marketing Coordinator is a professional who manages and implements a company's digital marketing strategy, increasing brand visibility and sales.

Digital Marketing Executive

A Digital Marketing Executive is a professional who manages a company's online marketing strategies, including SEO, social media, email marketing, and online advertising.

Digital Marketing Manager

A Digital Marketing Manager is a professional who manages and oversees the online marketing strategy for a company. They play a crucial role in enhancing the company's online presence.

Digital Marketing Strategist

A Digital Marketing Strategist is a professional who designs and implements online marketing strategies to improve a business's online visibility and customer engagement.

Digital Marketing Strategy

A Digital Marketing Strategy is a plan that outlines how a business will achieve its marketing goals through online channels.

How To Choose a Customer Engagement Platform

Learn how to choose a customer engagement platform that suits your business needs, considering factors like functionality, ease of use, integration capabilities, and cost-effectiveness.

Marketing Strategy

A marketing strategy is a comprehensive plan that outlines a company's marketing efforts to achieve specific goals and objectives.
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