Live Chat

AI live chat software for
your website and product

A live chat widget where Aura AI answers from your knowledge base and your team takes over with full context, on your website, in your product and in your mobile app. Starts free.

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Everything You Need For Both Your Website & Product

Choose a plan based on your team size, with each plan including a set number of AI conversations.

AI Live Chat

Our intelligent AutoReply feature provides customers with the best help center article to solve their issue, even before your support team steps in.

Mobile App Available

Our intelligent AutoReply feature provides customers with the best help center article to solve their issue, even before your support team steps in.

AI Powered mobile app for customer service

Video Call & Screenshare

Our intelligent AutoReply feature provides customers with the best help center article to solve their issue, even before your support team steps in.

Some of the businesses that choose Customerly

Case study

What is AI live chat?

AI live chat is live chat software for your website and product where an AI agent answers first and a person takes over when needed, inside the same conversation. The visitor sees one chat window. Behind it, the AI reads your help center, answers in the visitor's language, takes actions on your systems and escalates to your team with the full context when it is not sure. A chatbot follows a script; AI live chat resolves.

Customerly's AI live chat software combines a chat widget you install in minutes, Aura, the AI customer support agent, a shared inbox that is also your AI helpdesk for email, WhatsApp and Facebook Messenger, the help center that opens inside the chat, and a mobile SDK for iOS, Android and React Native. Plans start at $19 per seat per month, with a 14-day free trial.

THE PROBLEM

60% Of Your Tickets Are Repetitive Questions (Especially During Spikes)

Chatbots aren't smart enough for complex or new scenarios

Your support team will burn out answering this much volume

THE PROBLEM

Here's How You Can Train AI
To Answer Most Tickets For You

(Even If You Get 1000s Per Day)

MIGRATING

Easily Import Your Knowledge Base

Unlike a chatbot there's no need to setup complex workflows, just give Customerly your knowledge base and it will follow it perfectly!

Free Article Import

Import your knowledge base articles without any additional cost.

Unlimited Imports

Transfer all your articles and contacts from Intercom, Zendesk, or Hubspot regardless of quantity.

Train AI in One Minute

Train the AI on all your answers in just one minute for quick deployment.

Escalation

Smooth Escalation To A Human (When Needed)

Here's why you can trust Customerly to answer most of the tickets for you:

No assumptions

The AI will never make up answers that are not in your knowledge base.

Confidence Score

If the AI doesn't feel confident answering it will escalate.

Custom Escalation

You control at what time a human should come in.

Whenever we launched a new feature, support tickets would spike 2–3x and overwhelm the team. Now, with Customerly, around 60% of requests are handled by AI so even major spikes barely affect us.

Carola

Customer Success Manager @ TeamSystem

Your Helpdesk, Your Tickets, Your Human+ AI Conversations = All In 1 Inbox

Aura answers from your knowledge base, in any language

Aura, the AI agent, replies first in every chat. It reads your help center, canned responses and documents, answers in the customer's language and runs AI Missions that call your APIs to do things: check an order, extend a trial, change a plan. There are no decision trees to build; give it the knowledge base and it follows it.

Averaged across all Customerly customers, Aura resolves 72% of conversations on its own, and it answers at 3am as well as at 3pm.

Aura AI live chat answering a customer in their own language

Human hand-off and a shared inbox

When Aura is not sure, or the customer asks for a person, the chat moves to your team with the conversation, the customer's profile, the pages they visited and the reason for the escalation. Agents reply from the same shared inbox as email, WhatsApp and Facebook Messenger, with the AI Companion drafting and translating for them.

Teams, assignment rules and canned responses route and speed up replies; notes and mentions keep hand-overs inside the conversation.

Live chat conversation handed off from Aura to a human agent in the shared inbox

Live chat features: typing preview, files, video calls and more

Typing preview shows what the visitor is writing before they hit send. Attachments, emoji and rich replies work on every channel; a video call starts from the chat when text is not enough. Instant Translate lets one agent serve customers in any language; conversation history stays available for as long as your plan allows.

Customer profiles with custom attributes, company data and segments mean the person replying knows who they are talking to, and CSAT surveys at the end of a chat tell you how it went.

Customerly live chat features: AI Companion, video calls and translations

The same chat inside your mobile app and help center

The open source mobile SDK brings the live chat, Aura, the help center and surveys inside your iOS, Android and React Native app with one line of code, so a user who writes from the app and later from the website is one conversation, not two.

The help center opens inside the chat widget as well, with articles suggested as the customer types, so many questions are answered before a conversation starts.

Customerly inbox showing live chat conversations from web and mobile app

AI Live Chat

Live chat software FAQ

Everything you need to know about AI live chat with Customerly.

AI live chat software is a chat widget for your website or product where an AI agent answers first and human agents take over when needed, in one conversation. It differs from a chatbot in that the AI reads your knowledge base, answers unscripted questions and takes actions, instead of following a decision tree.

Yes. Customerly starts free: install the live chat widget and talk to your customers with no credit card. Paid plans start at $19 per seat per month and add Aura AI conversations, team features and integrations, with a 14-day trial of the paid features.

Create a Customerly account, copy the script from the installation page and paste it before the closing body tag of your site, or install the WordPress plugin. The widget appears on the next page load; connect your help center and Aura starts answering the same day.

Yes. The Customerly mobile SDK for iOS, Android and React Native adds the same live chat, Aura, help center and surveys inside your app, and the conversation continues in the same inbox whichever device the customer uses.

Customerly's AI live chat combines real-time messaging with Aura, an AI agent that answers customer questions instantly on your website or inside your product. It blends AI and human support in a single conversation.

Aura reads your knowledge base and past conversations to answer questions, and can execute actions such as processing refunds or preventing churn. It resolves 72% of support requests automatically, averaged across all Customerly customers.

Aura handles the majority of routine requests on its own, but it works alongside your team rather than replacing it. Complex or sensitive conversations are escalated to human agents with full context.

When Aura's confidence is low, it escalates the conversation to a human agent instead of guessing. This no-hallucination approach keeps answers accurate and trustworthy.

Most teams are live within a day. You install the chat widget, connect your help center or knowledge base, and Aura starts answering — no coding required.

Customerly offers AI-first live chat at a lower price point than Intercom, with free migration included. See our Intercom alternative page for a full feature and pricing comparison.