Revolutionize Your Customer Experience with Our AI-Powered Live Chat Software

A Comprehensive Solution for Onboarding, Engagement, and Conversion - All in One Intelligent Live Chat

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AI-Enhanced Conversation Inbox

Our conversation inbox is more than just an app—it's a daily companion for your customer service team, now supercharged with AI.

AI-Enhanced Conversation Inbox

Your 24/7 Virtual Assistant

Our intelligent AutoReply feature provides customers with the best help center article to solve their issue, even before your support team steps in.

Your 24/7 Virtual Assistant

Effortless Support with Video Live Chat & Screen Share

Instantly deliver demos, showcase products, or resolve issues with our Video Live Chat and Screen Share.

Desktop app
Mobile app

Answer faster with chat previews

Sneak-peek your customers' messages while they are still typing. You can search for the perfect answer to quickly respond

Save time with canned responses

Reduce workloads for your team and quickly reply to repeated requests

  • Search, click and send

    Easily find your canned responses to quickly get back to your customers

  • Customize with contact properties

    Whenever your want to personalize the responses with user name or other properties, you can do that

Boost Customer Service with Canned Response Templates

Leverage our top canned response templates to enhance your customer service efficiency and response time.

👋

Hello {{name}}.
My name is [YOUR_NAME].

It will be my pleasure to help you with your issue.

Let me look into this quickly and I will get back to you in a moment with all the helpful information I can find.


Meanwhile, if you have any additional information please let me know. 😊

First reply

Personalize the first reply and take time to check into the issue

Open Template
🫶️
Hi {{name}}, thank you so much for reaching out. I'm [YOUR_NAME] and I'm here to help you.

Thank you

Use this as intro first reply to thank your customers and present yourself

Open Template
Gain Insights into Your Users with Integrated Live Chat

Gain Insights into Your Users with Integrated Live Chat

Our live chat seamlessly integrates with any CRM, enabling automatic recognition of users and the ability to save their properties.

Not just text, share any media

Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more...

Not just text, share any media

Engage, Convert, Retain with Live Chat Trigger Templates

Discover our top ready-to-use live chat trigger templates designed to boost customer engagement, conversion, and retention.

👋
Are you new here? Just look around and I’ll be here in case you need help.

Welcome first time visitors

Catch your first time visitors attention by welcoming them the right way

Open Template
🥳
I'm glad to see you back! Can I help you with anything today?

Repeat visitors

Engage with visitors that are coming back, they are most likely to convert the second time

Open Template

Smart Assignment for Streamlined Conversations

Automatically assign incoming conversations to the right team based on page URL, contact info, or keyword. Ensure efficient handling of every conversation.

Smart Assignment for Streamlined Conversations
Capture Leads Even When You're Away with Business Hours

Capture Leads Even When You're Away with Business Hours

Maintain a professional image by letting your prospects know you're temporarily unavailable, while still ensuring you never miss an opportunity.

Create Engaging Chat Messages with Rich Formatting

Go beyond plain text and unlock the power of our built-in editor. Create captivating messages with font styles, inline images, and other rich formatting options to make your conversations truly engaging.

Create Engaging Chat Messages with Rich Formatting
Find any past chat with chat history

Find any past chat with chat history

In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer

Enable notifications to instantly reply to your live chats

Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat

Enable notifications to instantly reply to your live chats

Live Chat Articles

Learn how to leverage live chat for better customer service, increased engagement, and improved sales.
See all
Mobile app
Mobile app

The Live Chat superpowers don’t stop here, check out also...

Help Center

Help Center

Deploy a self-service help center with intelligent automation

Customer Engagement

Customer Engagement

Engage with customers on your pages to get more leads and appointment

Live Chat Customization

Live Chat Customization

Make your live chat look like yours with wonderful customizations

Improve with reports

Improve with reports

Analyze detailed reports on how your customer service team is performing

Live Chat for Nerd

Live Chat for Nerd

Use Live Chat API to get the most out of your integration

Live Chat for Mobile

Live Chat for Mobile

Assist your customers on your mobile apps as well

How can I install the Live Chat?

Install Live Chat on a Website

Install Live Chat on a Website

Integrate the snippet and you are ready to support your customer

Install Live Chat on Wordpress

Install Live Chat on Wordpress

Install the plugin through the store, it's fast, easy, and simple

Irene, Head of Customer Care

Customerly transforms the daily customer service activity in an opportunity to generate more sales

Irene, Head of Customer Care @ Shampora

Live Chat Messenger Chat Details
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Live Chat Messenger Conversation History

AI Support That Sets You Apart — Start Leading Today.

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Frequently Asked Questions

Here we collected some of the answer you might be searching for

  • How live chat works?

    A Live Chat gives you the ability to instantly reply to your customers on your web pages. People visiting your website will have instant access to your customer service team thanks to the live chat. As soon as the live chat starts a notification will be immediately dispatched to your customer service team

  • Why live chat is important?

    Live Chat gives your customer a way to get in touch with you before they find a way to go to your competitors that offers live solutions to their problems through a live chat

  • What is the best live chat software?

    The Best Live Chat software is the one that helps you the best with your clients at every stage. From leads to customers you will need to set up the communication in different ways. This is why Customerly live chat is the best live chat software you can find on the internet. With a Video Live Chat included and autoreply with included Help Center articles and automated questions to profile your clients. It's not just a live chat software is a live chat with superpowers