Customer Service•9 mins readCustomer Service Statistics from 2022 to know for a better 2023Customer Service Statistics from Real Data. 1B chat analysed on 29K businesses. What you should know about customer service in 2023?Luca MicheliCEO @ Customerly
SaaS•23 mins readAll the SaaS Terms you will ever needSometimes getting acquainted with all the jargon in the tech industry can be challenging. This SaaS Terms glossary will help you navigate it.Luca MicheliCEO @ Customerly
Customer Service•13 mins readHow to improve customer service skillsAre you looking to improve your customer service skills? 10 Essential skills to learn to be better at supporting your customers dailyLuca MicheliCEO @ Customerly
Customer Satisfaction•10 mins readThe Best Canned Response Templates for Live ChatStruggling to find the right way to reply to your customers? Here you can find a list of the most used canned response examples ready to useLuca MicheliCEO @ Customerly
Inspiration•15 mins read7 Live Chat Triggers to improve your SaaS user engagement and retentionGet the most out of your behavioural messaging by installing these live chat triggers to better engage and retain your SaaS customersLuca MicheliCEO @ Customerly
Customer Satisfaction•21 mins readHow to win at customer service automation to save time and increase customer satisfactionDiscover how you can benefit from customer service automation without sacrificing customer satisfaction. Best practices and successful cases.Luca MicheliCEO @ Customerly
Customer Satisfaction•15 mins read6 Essential Customer Satisfaction Metrics to TrackDiscover the most important customer satisfaction metrics to start tracking in your company, and learn best practices to collect valuable feedback from your customers.Luca MicheliCEO @ Customerly
Customer Service•7 mins read5 Strategies for an effective SaaS Customer ServiceSaaS customer service can be struggling at the beginning, but you will discover that it brings more customers than any other marketing strategyLuca MicheliCEO @ Customerly
Inspiration•7 mins read10 Ways to Meet and Satisfy Your Customer’s NeedsLearn how to understand, meet and satisfy your customer's needs. Take customer service to a completely new level with this advice.Lianna ArakelyanCo-Founder at Triune Digitals
Customer Satisfaction•6 mins readHow to Use Great Customer Service for Your Marketing StrategyGreat customer service is not only essential for keeping your existing customers, it is also a way to bring in new ones.Jessica RangelContent Writer