Luca Micheli
CEO @ Customerly
The Dos and Don’ts of Effective Customer Onboarding
Improve your customer onboarding process with our expert tips and strategies. Enhance user adoption and increase customer satisfaction today!
15 Best Customer Service Tools To Improve Your Business Performance in 2023
Improve your business performance with our list of the Top 15 Customer Service Tools. Discover the best tools for customer service today.
Customer Onboarding: An Essential Guide To Successfully Welcoming Your Customers
Unlock the full potential of customer onboarding with our essential guide. Discover how to effectively welcome and engage your customers.
Zendesk vs Freshdesk: A Comparative Review of User Experiences
Compare Zendesk vs Freshdesk user experiences in this comprehensive review. Learn which is better suited for your customer service needs.
Customer Service Statistics from 2022 to know for a better 2023
Customer Service Statistics from Real Data. 1B chat analysed on 29K businesses. What you should know about customer service in 2023?
AHT Meaning: Average Handle Time and How Can It Help Your Business?
AHT meaning – what exactly is AHT and how can it help your company? Read to find out how to excel in customer experience.
The Power of Customer Experience Analytics: How to Use It to Optimize Your Business Strategy
Optimizing customer experience increases revenue. Learn how to use customer experience analytics to optimize your metrics and processes.
Intercom vs Drift: How Do the Two Popular Live Chat Tools compare?
Intercom vs Drift are two live chat solutions with some fundamental differences. Let's compare them and see what's best for you!
All the SaaS Terms you will ever need
Sometimes getting acquainted with all the jargon in the tech industry can be challenging. This SaaS Terms glossary will help you navigate it.
10 examples of in-app surveys templates with questions and the best tools
Discover the best way to run in app surveys effectively with ready-to-use templates and a list of tools with SDKs to use in your mobile app.
Knowledge Base: The Definitive Guide
Share company knowledge with employees and customers. Effectively build an internal and external knowledge base with this definitive guide.
How to improve customer service skills
Are you looking to improve your customer service skills? 10 Essential skills to learn to be better at supporting your customers daily
Top 12 Drift Competitors & Alternatives to try in 2023
Almost all of the alternatives cost far less than Drift, making them a better option for small businesses. Here are our 12 top Drift competitors.
The 10 Best Freshdesk Alternatives and Why You Should Try Them
Many companies are searching for user-friendly Freshdesk alternatives like our interactive tool, Customerly. Check these ten alternatives out!
10 HelpScout Alternatives That Will Save You Time and Money
Numerous interesting HelpScout alternatives can prove to be the best solution for you. Check out our list of 10 alternatives!
10 Best Zendesk Competitors for Your Business
Are you looking for an advanced CRM and messaging software? Take a look at our detailed review of 10 best Zendesk competitors.
8 Overlooked HubSpot Competitors You Need to Know About
Do you need a full-blown CRM or something more basic? We prepared 8 overlooked Hubspot competitors for you to try!
Event tracking in Google Tag Manager without writing code
Don't know how to code? Doing Event Tracking in Google Tag manager is possible without writing code. Here the full tutorial on how to do it.
14 Best Intercom Alternatives To Try for Free in 2023
Discover Top 14 Intercom Alternatives: 1. Customerly | 2. Help Crunch | 3. Olark | 4. Crisp | 5. Freshdesk. Compare Pricing, Features, Score
SaaStock 2022 highlights and learnings from a bootstrapped team perspective
A quick juicy recap from SaaStock Dublin 2022 with all the key learnings from a bootstrap B2B SaaS perspective. Here my SaaStock recordings.
How to improve email open rate
Discover what impact and how to improve email open rate. Calculate your current open rate and improve your email marketing campaigns.
The Best Canned Response Templates for Live Chat
Struggling to find the right way to reply to your customers? Here you can find a list of the most used canned response examples ready to use
7 Live Chat Triggers to improve your SaaS user engagement and retention
Get the most out of your behavioural messaging by installing these live chat triggers to better engage and retain your SaaS customers
The Best Intercom alternative for an easy and painless switch
Are you searching for the best Intercom alternative to save costs? Here is the best you can find in the market. Importer included.
Here’s how we are redefining customer-centric communications in 2022
Here a recap of the amazing year together and what's coming in 2022. See how we are redefining the communications with your customers.
How to avoid the Gmail Promotions Tab and get more opens
If your campaigns are ending in the Promotions tab we have got 12 best practices on how to avoid the Gmail promotion tab and get more opens.
Unlocking the Power of Customer Service Automation
Explore the transformative power of customer service automation. Learn how to implement it effectively to enhance customer satisfaction, reduce support costs, and drive business growth.
6 Essential Customer Satisfaction Metrics to Track
Discover the most important customer satisfaction metrics to start tracking in your company, and learn best practices to collect valuable feedback from your customers.
How we have got 13k B2B Signups with our WP Live Chat plugin without burning Money
Launching our Live chat plugin on WordPress was one of the best investments of time for our SaaS organic acquisition. Discover the full tutorial
Video Live Chat for Websites
The Video Live Chat you can install in less than 60s on your website and allows you to video chat with your customers with just one click.
The Best SaaS Tools for Your Business
If you are running a SaaS this is the definitive list of tools we use everyday for improving our business and manage the team.
5 Strategies for an effective SaaS Customer Service
SaaS customer service can be struggling at the beginning, but you will discover that it brings more customers than any other marketing strategy
Why you should use Revolut for your online Business
Why Revolut is changing the way you are doing business and you should consider it too to manage expenses, employees and cards.
How does it look like launching on Product Hunt and ending up in 2nd position?
Launching on Product hunt is exciting, brings amazing results and you should do it too. Here is how we ended up as the top 3 product of the day.
7 Best Subscription Management Software for SaaS to use in 2023
Are you searching for the best subscription management software for SaaS? Here are seven effective and effective subscriptio software to choose from.
![[Case Study] How we ended up in the TOP 5 Product of the day on Product Hunt](/static/5ee0d7bae549e51a56eae744dc9ef6b8/4538d/Facebook-ads.webp)
[Case Study] How we ended up in the TOP 5 Product of the day on Product Hunt
Here is what we discovered by launching on Product Hunt our SaaS for the second time. Plus Trello Board for you with a checklist to copy and paste for creating your successful launch.
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